Showroom & Operations Coordinator

• Manage the showroom on a day-to-day basis welcoming and attending to walk-in visitors professionally and ensuring a positive first impression
  
• Assist during showroom demonstrations and events supporting the team in presenting robots to visitors and clients
  
• Capture photos and short video clips during showroom events and demos to support the marketing teams content needs
  
• Maintain showroom robots in peak condition ensuring all units are charged clean and demo-ready at all times
  

• Answer visitor and customer queries via chat email and phone handling basic technical questions independently and escalating complex technical queries to the senior team by booking an online support meeting
  
• Set up robot content and messages through the Robot Console and manage content data via Excel files
  
• Maintain a basic FAQ and response template library to handle repeat queries faster and ensure consistent communication
  
• Act as Zoom Master during online webinars managing attendees breakout rooms screen sharing and ensuring sessions run smoothly
  

• Prepare and coordinate outbound shipments for Amazon Noon and direct deliveries including packing labelling and handover to logistics
  
• Coordinate with internal teams on robots going out for delivery or rental ensuring accurate scheduling and documentation
  
• Liaise with logistics and shipping companies to provide required documents follow up on quotes and track shipment updates
  

• Conduct regular stock counts and maintain accurate inventory records flagging discrepancies or low stock levels promptly
  
• Handle basic accounts-related tasks including updating stock records and purchase entries in coordination with the management team
  

Requirements

Prior experience in a showroom front-of-house operations or customer-facing role

Comfortable handling customer queries across chat email and phone in a professional and friendly manner

Basic understanding of tech or robotics products willing to learn product knowledge quickly to handle first-level technical queries

Organised and detail-oriented able to manage stock shipments and coordination tasks simultaneously

Comfortable using Zoom and familiar with webinar or online meeting management

Basic accounting or stock management experience is an advantage

Good communication skills in English

Required Skills:

Prior experience in a showroom front-of-house operations or customer-facing role Comfortable handling customer queries across chat email and phone in a professional and friendly manner Basic understanding of tech or robotics products willing to learn product knowledge quickly to handle first-level technical queries Organised and detail-oriented able to manage stock shipments and coordination tasks simultaneously Comfortable using Zoom and familiar with webinar or online meeting management Basic accounting or stock management experience is an advantage Good communication skills in English

Employment Type : Full Time
Experience: years
Vacancy: 1