Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
The Site Solutions Manager will be assigned to a mining customer site(s) where they will serve as the primary point of contact for the customer dealer and all internal Caterpillar stakeholders. Their primary responsibility will be to manage the overall site performance and deliver on customer expectations. This role is pivotal in addressing customer business needs by developing and delivering solutions opportunities.
The Site Solutions Manager will play a crucial role in understanding the customers needs applications future mine plans and ensuring that Caterpillars solutions align with the customers goals. By creating and leading dotted-line site teams they will leverage enterprise-wide resources to identify solutions that deliver customer-driven site goals. Their ability to oversee business risks escalate issues as needed and establish effective communication plans will be essential in driving a world class customer experience.
This position works in partnership with Commercial Managers Product Support Managers and other enterprise resources to monitor manage and resolve issues related to customer productivity cost and safety. They will act as a recognized advocate for the customer securing the commitment of Caterpillar and dealer resources to ensure continued customer satisfaction. Additionally they will consult with various departments within Caterpillar to stay informed about the evolving direction and strategies of key industry leaders.
Their efforts will have a direct impact on the customer base driving customer development and retention and ultimately will contribute to the overall success of Caterpillars business at the site.
What you will do:
What you have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers. Must have strong emotional intelligence possessing the ability to work with people from many different backgrounds and cultures internally and externally with the appropriate influence and ability to resolve differences at dealer and customer operational level.
Technical Excellence: Knowledge of a broad range of Caterpillar and dealer offerings and various application methods; ability to develop and provide solutions to significant technical challenges.
Basic Requirements:
Top Candidates will also have:
Posting Dates:
February 9 2026 - FebruaryCaterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Required Experience:
Manager
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