Skin Care Expert

JOB DESCRIPTION

Objective:

Responsible for providing professional skincare advice tailored to individual customer needs and concerns. This role combines product expertise, consultation services, and in-store treatments to enhance customer satisfaction and brand loyalty. The position plays a key role in creating a premium beauty experience while contributing to commercial objectives through effective product recommendations and service excellence.

Key responsibilities :

• 1. Customer Consultation & Expertise
• .Conduct in-depth skin consultations to understand customer concerns, skin types, and beauty goals.
• .Provide personalized skincare and haircare recommendations based on individual needs and product suitability.
• .Educate customers on product benefits, routines, ingredients, and best practices to achieve desired results.
• .Build trust and long-term relationships through expert guidance and exceptional service.
• 2. Beauty Services & Treatment Delivery
• .Perform professional facial treatments and skincare services in the designated beauty room.
• .Ensure treatments are delivered in accordance with brand protocols, hygiene standards, and customer comfort requirements.
• .Monitor customer progress and recommend appropriate treatment plans and product regimens.
• .Maintain treatment areas, tools, and equipment to the highest standards.
• 3. Sales & Commercial Performance
• .Drive sales of skincare and haircare products through consultative selling techniques.
• .Achieve individual and store sales targets while maximizing conversion opportunities.
• .Promote new launches, hero products, and seasonal campaigns to customers.
• .Support cross-selling and upselling opportunities to enhance the overall customer basket.
• 4. Brand Experience & Store Support
• .Deliver a premium customer experience aligned with brand values and service standards.
• .Maintain up-to-date knowledge of skincare trends, products, ingredients, and industry developments.
• .Support visual merchandising and product presentation standards within the store.
• .Collaborate with the store team to ensure seamless customer service and operational excellence.

Desired Experience:

• . Minimum 3 years of experience in a skincare, beauty advisor, aesthetician, or similar customer-facing beauty role.
• .Certification in Beauty Therapy, Aesthetics, Cosmetology, or a related field is preferred.
• . Multi brand-retail environment experience required.
• . Strong knowledge of skincare products, ingredients, skin concerns, treatment techniques, and beauty trends.
• . Experience conducting skincare consultations and performing facial treatments.
• . Proven ability to achieve sales targets through personalized customer engagement and recommendations.
• . Excellent communication, interpersonal, and customer service skills.
• . Professional appearance and a passion for beauty, wellness, and customer care.
• . Ability to build strong customer relationships and deliver a luxury retail experience.

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