JOB DESCRIPTION Objective: Responsible for providing professional skincare advice tailored to individual customer needs and concerns. This role combines product expertise, consultation services, and in-store treatments to enhance customer satisfaction and brand loyalty. The position plays a key role in creating a premium beauty experience while contributing to commercial objectives through effective product recommendations and service excellence.
Key responsibilities :
1. Customer Consultation & Expertise
. Conduct in-depth skin consultations to understand customer concerns, skin types, and beauty goals.
. Provide personalized skincare and haircare recommendations based on individual needs and product suitability.
. Educate customers on product benefits, routines, ingredients, and best practices to achieve desired results.
. Build trust and long-term relationships through expert guidance and exceptional service.
2. Beauty Services & Treatment Delivery
. Perform professional facial treatments and skincare services in the designated beauty room.
. Ensure treatments are delivered in accordance with brand protocols, hygiene standards, and customer comfort requirements.
. Monitor customer progress and recommend appropriate treatment plans and product regimens.
. Maintain treatment areas, tools, and equipment to the highest standards.
3. Sales & Commercial Performance
. Drive sales of skincare and haircare products through consultative selling techniques.
. Achieve individual and store sales targets while maximizing conversion opportunities.
. Promote new launches, hero products, and seasonal campaigns to customers.
. Support cross-selling and upselling opportunities to enhance the overall customer basket.
4. Brand Experience & Store Support
. Deliver a premium customer experience aligned with brand values and service standards.
. Maintain up-to-date knowledge of skincare trends, products, ingredients, and industry developments.
. Support visual merchandising and product presentation standards within the store.
. Collaborate with the store team to ensure seamless customer service and operational excellence.
Desired Experience:
. Minimum 3 years of experience in a skincare, beauty advisor, aesthetician, or similar customer-facing beauty role.
. Certification in Beauty Therapy, Aesthetics, Cosmetology, or a related field is preferred.
. Multi brand-retail environment experience required.
. Strong knowledge of skincare products, ingredients, skin concerns, treatment techniques, and beauty trends.
. Experience conducting skincare consultations and performing facial treatments.
. Proven ability to achieve sales targets through personalized customer engagement and recommendations.
. Excellent communication, interpersonal, and customer service skills.
. Professional appearance and a passion for beauty, wellness, and customer care.
. Ability to build strong customer relationships and deliver a luxury retail experience.