We're Hiring: SMB Back Office Collection Analyst — Top-Tier USMB & Bad Debt Portfolio
Job Location: Dubai, UAE
Contract: Full-time · On-site
Salary Budget: AED 6,000 / month
Experience required: Minimum 5 yrs of relevant experience
Desired industry experience: Telecom / Banking / B2B-B2C preferred
Languages: Tagalog + Fluent English (Mandatory - written & verbal)
Own the back-office engine behind our top 1,000+ SMB customers.
You’ll be the back-office anchor for our unmanaged SMB portfolio — coordinating dunning, owning bad-debt visibility dirham-by-dirham, building dashboards leadership actually uses, and partnering with Collection, Finance, Billing, and Sales to recover faster and cut write-offs.
If you love clean reconciliations, sharp root-cause analysis, and turning aging reports into action — read on.
What you’ll own
- Back-office treatment for 1,000+ top-tier unmanaged SMB accounts — dunning, notifications, SOA, escalation
- End-to-end bad-debt analysis — source, segment, product, channel, process. Every dirham visible, every driver root-caused
- Payment allocation, reconciliation, SOA issuance at portfolio scale
- Power BI / Excel dashboards on aging, exposure, recovery, promises-to-pay
- Cross-functional partnership with Collection, Sales, Finance, Billing, Operations, Legal
- Inputs into AI-driven collection strategies (propensity-to-pay, risk-based segmentation)
What we’re looking for
- Minimum 5 yrs in SMB back office / credit / collections / receivables (telecom, banking, or large B2B-B2C)
- Hands‑on with billing, invoicing, payment allocation, SOA, reconciliation
- Strong Excel + Power BI for aging analysis and dashboards
- Exposure to bad debt, write-offs, or high-risk portfolios
- Bachelor’s in Finance / Accounting / Business Admin
- Credit Management / Financial Analysis cert = plus
Why this role
- Direct visibility to leadership — your analysis drives portfolio decisions
- Modern stack: BI dashboards, AI-enabled collection strategy, process automation
- Tight cross-functional team — Collection, Finance, Billing, Sales
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