Soft Service Supervisor

Why This Role Matters

The Soft Services Supervisor plays a key role in ensuring a safe clean and well-maintained environment for clients tenants and visitors. This position is responsible for overseeing daily soft services operations leading site teams maintaining service quality standards ensuring compliance with health and safety requirements and delivering excellent customer service. Through effective supervision coordination and continuous improvement the role contributes to client satisfaction operational efficiency and the successful achievement of facility management objectives.

What Youll Drive

• Supervise daily soft services operations including cleaning housekeeping waste management pest control coordination landscaping and janitorial services.
• Lead and manage soft services staff ensuring effective manpower deployment attendance monitoring and performance management.
• Allocate daily tasks and provide training and guidance to maintain high service standards.
• Conduct routine inspections of washrooms common areas offices and public spaces to ensure cleanliness and compliance with service standards.
• Monitor service delivery against SLAs contractual requirements and client expectations implementing corrective actions when required.
• Enforce health safety and hygiene procedures ensuring proper use of PPE equipment and cleaning chemicals.
• Coordinate with facility management teams subcontractors helpdesk functions and clients to ensure smooth service delivery.
• Manage client requests complaints and feedback ensuring timely resolution and high levels of customer satisfaction.
• Control and monitor cleaning materials consumables chemicals and equipment to support efficient and cost-effective operations.
• Ensure proper housekeeping waste segregation and cleanliness across all site facilities and storage areas.
• Maintain accurate operational records inspection reports attendance logs and service documentation.
• Prepare regular reports and support audits inspections and client reporting requirements.
• Support emergency cleaning activities special events VIP visits and other site operational requirements.
• Assist the Facility Manager in achieving KPIs service targets and contractual obligations while ensuring compliance with company policies and procedures.

Qualifications :

Youll Be a Great Fit If You Have

• Bachelors Degree (Facility Management or Hospitality background preferred).
• 35 years of experience in soft services within Facility Management.
• Knowledge of cleaning standards chemicals and equipment.
• Computer skills including reporting emails and CMMS.
• Strong supervision communication and customer service skills.
• BICS certification.
• UAE Driving License.

Why Youll Enjoy Working with Us

• Competitive Benefits
• Positive Workplace Culture
• Opportunity to work with a leading international construction group
• Exposure to large-scale high-impact projects in the Middle East
• Collaborative diverse and professional work environment
• Career growth and development opportunities

Additional Information :

We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.

Remote Work :

No

Employment Type :

Full-time

Department / Functional Area: Facility Management
Experience: years
Vacancy: 1