I City Services is looking for an experienced Soft Services Manager to join our team in Doha, Qatar.
We are seeking a hands-on FM professional with strong experience in soft services operations, team management, client relations, quality control, and service delivery.
Key Qualifications:
- Minimum 5 years of Soft Services Management experience within the FM industry, preferably in Qatar or GCC
- Strong knowledge of cleaning, deep cleaning, specialized/industrial cleaning, swimming pool cleaning, landscaping, pest control, waste management, and hospitality services
- Diploma or Bachelor’s degree in Facilities Management, Business Administration, or a related field preferred
- Experience managing multicultural cleaning/soft services teams across multiple sites
- Knowledge of cleaning standards, chemicals, equipment, and health & safety practices
- Strong vendor and supplier management experience
- Excellent English communication skills; Arabic is preferred
Key Responsibilities:
- Oversee day-to-day soft services operations across assigned sites
- Supervise and manage soft services supervisors and cleaning teams
- Ensure service delivery meets client SLAs, quality standards, and HSE requirements
- Conduct site inspections and quality audits
- Manage cleaning consumables, equipment, and PPE inventory
- Coordinate with vendors and subcontractors
- Handle client feedback and service-related complaints
- Train and onboard new staff on company standards and procedures
- Manage soft services budgets and monitor operational costs
- Prepare regular reports on service performance, staffing, and operational matters
- Support business development, client communication, estimation, and project costing
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