About MoEngage:
MoEngage is an Agentic customer engagement platform trusted by 1350 global brands including Coca-Cola Flipkart Starbucks Citibank Dominos T-Mobile and OYO. We power personalized experiences for 2 billion users monthly across 60 countries tracking over 1 trillion data points and delivering 100B messages per month. Founded in 2014 to solve repetitive customer engagement challenges weve evolved into a full-stack solution that unifies data AI and engagement across 16 channels.
At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments campaigns discover insights and automate marketing workflows. With our recent acquisition of Aampe brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B monthly active users.
For over a decade MoEngage has helped brands in 60 countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management B Capital Steadview Capital ChrysCapital Multiples Eight Roads F-Prime and Matrix Partners weve grown to 800 employees across 15 global offices recently closing a $280M Series F round.
Were also proud to be recognized as a 2026 Gartner Magic Quadrant Visionary for Personalization Engines a Strong Performer in The Forrester Wave for Cross-Channel Marketing Hubs and the only vendor named a Customers Choice in the 2026 Gartner Peer Insights Voice of the Customer for Email Marketing.
About the Role
As a Solutions Architect within the Strategic Customer Success organisation you will be the senior technical authority for MoEngages most complex and high-value customer relationships. You will own the full post-sales technical journey from pre-go-live solutioning and SDK/API integration through to ongoing campaign architecture analytics design and platform evolution.
What Youll Own
Technical Solutioning & Architecture
- Serve as the senior technical voice in strategic customer engagements designing end-to-end solutions across SDK integration API workflows data pipelines campaign orchestration and analytics reporting
- Evaluate and validate the technical feasibility of complex customer use cases translating business requirements into scalable implementation blueprints
- Guide customers through architectural decisions from event schema design and identity resolution to multi-channel campaign logic and data export strategies
- Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack data model and marketing objectives then map these to MoEngages capabilities
Onboarding & Time-to-Value
- Own the technical onboarding experience for strategic accounts end-to-end driving rapid high-quality go-lives that set customers up for long-term success
- Partner with Onboarding Managers and CSMs to build detailed actionable technical delivery plans with clear milestones dependencies and success criteria
- Support customers through SDK and API integrations troubleshooting blockers and providing hands-on guidance to their engineering teams
- Validate campaign and reporting deployments for correctness completeness and alignment with stated business goals before go-live
Enablement & Adoption
- Design and deliver tailored technical and product enablement programmes including onsite workshops virtual deep-dives and written playbooks that empower customer teams to operate MoEngage independently
- Build reusable training frameworks technical guides and best-practice documentation that scale across the SA team
- Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
- Act as a trusted advisor to senior customer stakeholders (Head of Product CTO VP Marketing) helping them think through platform strategy and roadmap alignment
Cross-functional Impact
- Synthesise patterns from customer implementations and feed structured product feedback to MoEngages Product and Engineering teams influencing roadmap prioritisation
- Contribute to the development of the SA practice defining engagement models building playbooks and improving how technical delivery is scoped and executed
- Partner with Sales Engineering during complex commercial cycles when deep post-sales credibility is needed
What Were Looking For
- 8 years of experience in Solutions Architecture Technical Consulting or a senior Implementation/Customer Engineering role ideally within MarTech SaaS or a customer data platform environment
- Strong command of mobile and web SDK integration REST APIs event-driven architectures and customer data modelling
- Experience owning enterprise-scale technical onboardings with multiple internal stakeholders and complex integration requirements
- Demonstrated ability to facilitate technical workshops and drive alignment across engineering product and marketing stakeholders on the customer side
- Excellent written and verbal communication you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
- Comfort operating in ambiguity and navigating large matrixed customer organisations
- Experience with analytics and reporting design (funnels cohorts campaign attribution) is a strong plus
- Prior experience in a marketing automation CDP or omnichannel engagement platform is highly advantageous
Why Join Us!
At MoEngage we are passionate about our team and technology - see below to know more about us.
We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
Required Experience:
Staff IC
Employment Type : Full-Time
Experience: years
Vacancy: 1