Grade Level (for internal use):
11The Role:
The Solutions Architect supports revenue growth and retention within an assigned geographic region by ensuring a positive client experience throughout the entire sales cycle. The incumbent is responsible for making sure that clients are able to maximize utilization of our products from a content and technical standpoint.
The Impact:
The Solutions Architect organization has responsibility for pre- and post-sales client service and is the primary contact of end users of Channels Data Delivery Solutions products (Xpressfeed API Cloud Services).
The Team / The Business:
Primary problem-solving challenges for this position revolve around an understanding of the clients business and how S&P Global Market Intelligence (GMI) products can add value to this business as well as the challenges related to hardware/software installation and training. The ability of the incumbent to solve the myriad problems related to product installation training and use is critical to success in the position and thus critical to S&P GMIs overall success in growing the business and retaining existing business.
Your Skills:
Excellent communication training and analytical skills. Finance knowledge and/or experience (equities and/or fixed income). Familiarity with cloud services relational databases and programming languages.
Responsibilities:
Product Knowledge:
Act as a product specialist for S&P GMIs datafeed solutions from a data and delivery standpoint and assist Sales in opportunities so that clients understand what data we have how to use this and how to ingest our data. Deploy these feed solutions at client sites ensure that our software is configured to work with the clients environment and work with our internal and the clients technical support staff as needed.
Training:
Train clients in the use of our content and platform ensuring that their specific data and application needs are addressed and that they receive maximum value from their use of these products increasing the likelihood that they will retain their S&P GMI subscription in future years.
Revenue Growth:
Expand use of our feed solutions within the department that purchased the product and across the company. Gather intelligence and communicate internally to identify opportunities to contribute to revenue retention and growth.
Product Development:
Provide feedback on existing products and participate in the development process of new products. Suggest applications that could enhance the usefulness and value of S&P GMI products based on experience with supporting accounts.
Eye on competition:
Develop information sources on clients competitors and prospects and follow call program standards.
Customer Experience:
Serve as a primary region contact and thus primary information source between S&P GMI and clients. This role is responsible for obtaining and organizing information about their applications and content needs technical environment developing client contacts assessing the potential for additional sales in the various accounts and keeping records of installation and support activities to ensure that a knowledgebase of success/shortfall is maintained and shared with other staff members as a resource for future activities. Activities should be sales-oriented in the sense that the Solutions Architect is the point person for client contact communicating with the client on a regular basis and having the opportunity to assess the clients personnel application technology and future needs.
Sales Support:
Serve as a primary regional information source for clients about what is available (or may be planned) from S&P GMI and how it might fit their needs. Working with Sales to help qualify and understand the needs of prospective clients.
What Were Looking For:
Required Qualifications:
4 yrs experience as a Solutions Architect or Product Specialist in a similar role
Bachelors degree in Finance Accounting Economics or Business from an accredited institution
Experience with financial data platforms such as Compustat Capital IQ SNL IHS Trucost ClariFI or similar industry-leading data and solutions
Proficiency in database query languages like SQL or programming languages such as Python R or similar analytical tools
Can conduct effective training sessions and client presentations
Excellent verbal and written communication skills
Ability and willingness to travel
Additional Preferred Qualifications:
CFA designation or progress toward completion
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Mission:
Advancing Essential Intelligence.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) PDMGDV202.2 - Middle Professional Tier II (EEO Job Group) SWP Priority Ratings - (Strategic Workforce Planning)
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