Spa Front Desk & Guest Experience Specialist

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Job Description

At Novotel & Ibis Gate Hotels Abu Dhabi, your primary responsibility is to provide the Guest with a warm and inviting welcome into the spa.They will provide efficient and courteous services to Guests and Members at all times, and have thorough knowledge and details of all Spa treatments and retail products.Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
• Provide information and literature about the facilities and services in person and via telephone
• Possess knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
• Make reservation for spa treatments and personal training sessions
• Ensure that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery
• Control entry into all areas of facility by restricting all unauthorized individuals
• Thoroughly understand and adheres to proper credit, and cash-handling policies and procedures
• Maintain inventory of supplies and retails products
• Provide Spa tours, when needed
• Follows Occupational Health and Safety regulations
• Report suspicious people, behavior, and vehicles to Hotels Security
• Ensure adherence to Hotels Code of Ethics

Qualifications

Qualifications

• Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in English language (verbal and written) with a second or third language as an asset
• Minimum of Two-years of experience in spa industry or hospitality
• Must have the ability to handle cash effectively and accurately with basic accounting
• Computer literacy in Windows, MS Office Suite, Opera PMS system is recommended

Additional Information

Your team and working environment:

• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team

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