Spa Host: Elevate Guest Wellness & Relaxation

About us

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host . We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day today

• Follow all established health and safety procedures in every treatment for guests’ well-being, utmost comfort, and satisfaction.
• Conduct thorough consultations with clients to understand their specific needs, preferences, and any health concerns.
• Perform a variety of spa treatments such as massages, facials, body wraps, and other beauty and wellness therapies.
• Use appropriate techniques, products, and equipment to deliver high-quality services.
• Complete all necessary paperwork (questionnaire, consultation forms) correctly and refer to supervisor/manager prior to any treatment delivery. Document pertinent information on the guest’s personal record.
• Massage the body, using techniques as kneading, rubbing, and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions.
• Administer steam or dry heat, ultraviolet, infrared or water treatments on request of the guest.
• Provide directions to clients in activities such as reducing or remedial exercises
• Record treatments furnished to customers
• Ensure that treatment rooms are tidy and all the items available e.g. towels, candles, oils, etc.
• Maintain a clean and organized workspace, following all hygiene and safety protocols.
• Adhere to spa policies and procedures related to cleanliness, sanitation, and client confidentiality.
• Promote spa services and products to clients, aiming to enhance their overall spa experience.
• Upsell additional services or products when appropriate.

What we need from you

At voco Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life!

Ideally, you'll have a minimum of 3 years’ experience in a similar role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along being quality-oriented with a focus on details, high-performance standards, able to multitask in the Spa & Health Club & meet deadlines and Committed to serving the guest with the highest quality and you should have Spa Therapist Licensed or Certified.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It is what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need and doing so in a timely and caring manner.

There is so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development,employee room discounts and great work culture.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit to find out more about us.

Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and night delights of the city, moments from shopping, dining and entertainment experiences.

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