EOE/AA/Disabled/Veterans
The Spa Manager leads all operational aspects of the boutique Spa fitness centre and outdoor wellness areas ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations the role is responsible for the smooth running of the entire Spa department maintaining flawless facilities in coordination with Engineering and motivating a highly skilled team to deliver refined personalized and memorable experiences. With a focus on wellness innovation and luxury service the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel.
What will I be doing
As a Spa Manager you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:
Operational
Oversee day-to-day operations of the boutique Spa Fitness Centre and outdoor wellness areas to ensure seamless and elevated service delivery.
Manage the Spa Booking System ensuring accuracy of reservations reports and KPIs. Monitor daily and monthly business levels adjusting as needed to meet and exceed budget targets.
Maximize treatment revenue through effective yield management of the treatment schedule.
Lead the creation of treatment menus ensuring innovation alignment with global wellness trends and adherence to the spas luxury concept. Arrange and attend all menu trials.
Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.
Collaborate with Marketing to develop promotions wellness events and activations including content creation and photography.
Ensure all administrative requirements are completed daily weekly and monthly in accordance with company standards.
Oversee Fitness Centre operations ensuring facilities equipment and programming are maintained to the highest standard.
Manage and grow membership offerings.
Supervise pool operations ensuring guest safety comfort and luxury service.
Stay current on competitor activity and global wellness trends to maintain a leading edge.
Control inventory for spa products minimizing waste and ensuring ordering aligns with budget and brand standards.
Inspect treatments regularly to guarantee consistency refinement and adherence to service protocols.
Deliver Hilton Health & Safety programs ensuring compliance with local legislation and best practices while maintaining impeccable hygiene standards throughout all spa facilities.
Conduct hourly checks of all spa facilities ensuring cleanliness maintenance and guest readiness at all times.
People
Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
Recognize and reward good performance managing a team member recognition program in line with expectations.
Recruit team members in accordance with company and statutory requirements.
Address low performance through discussions and where necessary pursue formal disciplinary proceedings in line with HR policies.
Ensure all vacation planning is completed updated and in line with business requirements.
Facilitate succession planning of team members by setting key performance indicators maintaining training calendars overseeing appraisals and providing regular feedback and coaching.
Financial
Manage the spas departmental budget and P&L including forecasts and accruals.
Monitor product costs inventory levels and implement cost-control measures without compromising quality.
Partner with Procurement to source premium cost-effective products that reflect the spas luxury positioning.
Commercial
Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotels wellness offering.
Collaborate with Marketing to promote spa services seasonal promotions and curated wellness events.
Regularly monitor wellness and luxury lifestyle trends adapting services to ensure continued relevance and desirability.
What are we looking for
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Management experience within the spa industry
Ability to meet financial targets
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of Forbes Standards
Knowledge of the local market
Relevant qualifications
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!
Required Experience:
Manager
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