abu dhabi, abu dhabi emirate, United Arab Emirates Unknown Posted Today
$70,000 – $110,000
What you will do
Maintains a warm calm and welcoming demeanor at all times when assisting guests and colleagues smiles genuinely and maintains appropriate eye contact
Keeps the reception and work areas neat clean organized and quiet to preserve the spa s serene environment
Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards
Follows proper accounting procedures and adheres to all Standard Operating Procedures SOPs and attendance policies
Demonstrates flexibility with scheduling and adapts to changing business demands
Accepts performance feedback positively and makes appropriate adjustments to improve performance
Communicates clearly and respectfully listens attentively and avoids interrupting others
Responds appropriately to any hotel emergency or safety situation following established procedures
Utilizes the spa logbook software system and scheduling charts to ensure accurate communication of relevant information among staff
Builds positive relationships with peers subordinates and supervisors through trust cooperation and mutual respect
Reports and records maintenance issues guest comments resident concerns and operational glitches to the Spa Supervisor or Director of Spa
Maintains thorough knowledge of all spa and health club amenities equipment treatments packages and current promotions including their benefits indications and contraindications
Understands and follows all safety and operational procedures related to spa and health club equipment and products
Demonstrates discretion and maintains strict confidentiality regarding all guest team member and third-party information at all times
Performs additional tasks or projects as assigned by Director of Spa & Wellness Supervisor or hotel management and respects established lines of authority
What we offer
Competitive Salary wages and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals and so much more
Schedule & Hours
This is a full-time role
A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center. Strong guest service orientation with excellent communication and interpersonal skills. Professional, polished appearance with a calm and welcoming demeanor. Knowledge of spa treatments, wellness products, and basic retail principles is an advantage. Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time). Excellent organizational and multitasking skills with attention to detail. Fluency in English is required; additional languages are an asset.