- Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
- Greet members and Guests in a friendly and efficient manner.
- Escort Guest as required.
- Knowledgeable about all aspects of treatments and the facility.
- Knowledgeable in a spa therapy
- Provide information and literature about facility in person and via telephone.
- Control entry into all areas of facility by restricting all unauthorised individuals.
- Collect money or other suitable payment from clients for all services rendered.
- Treatment bookings/scheduling.
- Give tours of spa as required.
- Ensure smooth operation of reception.
- Respond to inquiries by phone and in person providing complete details of all spa aspects.
- Handle special assignments.
- Co-ordinate sales packets when needed.
- Maintain office files/records.
- Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage guest relations retail sales spa services (massage loofah facial etc.).
- Assist in the operation of all spa departments:
Qualifications :
- Minimum 2 years of experience in luxury hotel or spa front of house position.
- Computer literate preferably with knowledge of spa reservation systems.
- Passion for guest care.
- Personal interest in spa treatments and holistic lifestyle.
- Telephone skills ideally in conjunction with handling reservations.
- Able to work within a team with rotating shifts.
Remote Work :
No
Employment Type :
Full-time
Key Skills Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing
Experience: years
Vacancy: 1
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