We are seeking a polished and empathetic Spa Receptionist to join our premier wellness destination in Dubai. Set within an exclusive equestrian and lifestyle community, this role serves as the first point of contact for our distinguished guests, ensuring a serene and seamless experience from arrival to departure.
The ideal candidate will possess a natural warmth, exceptional organizational skills, and the ability to maintain tranquility in a high-end environment.
Key Responsibilities
- Guest Welcome: Greet guests with professionalism and warmth, managing check-in/check-out procedures efficiently while maintaining the spa's atmosphere of calm.
- Appointment Management: Expertly schedule treatments, manage therapist rosters, and optimize room utilization using our booking system.
- Concierge Service: Provide detailed information on treatment menus, membership benefits, and facility amenities; handle guest inquiries and special requests with discretion.
- Administrative Excellence: Process payments, maintain accurate guest profiles, and handle cash/credit transactions with integrity.
- Team Collaboration: Liaise closely with therapists and management to ensure smooth operational flow and immediate resolution of any guest concerns.
Requirements
- Experience: Minimum 1-2 years of experience in a reception or front-office role, preferably within a luxury spa, hotel, or wellness center .
- Communication: Fluent in English (spoken and written); additional languages (e.g., Arabic, Russian, French) are a strong advantage.
- Skills: Proficiency in MS Office and spa booking software; excellent telephone etiquette.
- Attributes: Immaculate grooming, strong interpersonal skills, and the ability to remain composed under pressure.
- Availability: Flexible to work shifts, including weekends and public holidays.
What We Offer
- A competitive tax-free salary and service charge distribution.
- Comprehensive health insurance and annual flight allowance.
- The opportunity to work in one of Dubai's most prestigious and scenic lifestyle communities.
- Career development opportunities within a growing hospitality group.
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