Spa Therapist

The Spa Therapist is responsible for delivering exceptional spa and wellness treatments that promote relaxation rejuvenation and overall wellbeing while creating a warm personalized and memorable experience for every guest The role embodies the Our Habitas approach to wellbeing connection care and meaningful experiences ensuring treatments are delivered professionally safely and in accordance with established spa standards and guest preferences

Key Responsibilities

Guest Experience amp Treatments

Welcome guests warmly and create a comfortable relaxing and personalized spa experience Conduct appropriate guest consultations before treatments to understand individual needs preferences expectations and relevant contraindications Perform professional spa treatments including massage body treatments facials and other wellness services according to training certification and the spa treatment menu Personalize treatments appropriately based on guest needs while maintaining established treatment protocols Explain treatments and wellness recommendations clearly and professionally Provide appropriate post-treatment advice and recommendations Maintain guest privacy dignity confidentiality and comfort at all times Anticipate guest needs and respond promptly and thoughtfully to requests Handle guest feedback professionally and immediately escalat(eh) concerns when necessary

Spa Operations

Prepare treatment rooms before each appointment and ensure they are clean organized comfortable and fully stocked Ensure treatment rooms are reset promptly and correctly after every treatment Maintain appropriate levels of linens amenities oils products and treatment supplies Assist with opening and closing procedures as assigned Ensure spa equipment is used correctly and report any damage or maintenance requirements promptly Support appointment flow and communicate effectively with the Spa Reception and Wellness Team to minimize delays and enhance the guest journey Assist with inventory counts and advise the Spa Supervisor of low stock or replenishment requirements

Hygiene Health amp Safety

Maintain the highest standards of cleanliness hygiene sanitation and personal grooming Clean and sanitize treatment rooms equipment tools and surfaces according to established procedures Follow appropriate hand hygiene and linen-handling procedures Understand treatment contraindications and ensure treatments are not performed when there may be a health or safety concern Immediately report accidents injuries guest reactions or health and safety concerns Ensure all products oils chemicals and equipment are stored and handled safely Comply with applicable local health regulations and Company hygiene and safety standards

Product Knowledge amp Commercial Awareness

Maintain excellent knowledge of the spa treatment menu wellness experiences products packages and promotions Recommend appropriate treatments and retail products based on genuine guest needs rather than a purely sales-driven approach Support spa revenue objectives through thoughtful treatment recommendations upgrades and retail sales Ensure accurate recording of treatments and products used as required Participate in product knowledge sessions and continuously develop technical and wellness knowledge

Teamwork amp Our Habitas Culture

Work collaboratively with Spa Wellness Front Office Experiences Housekeeping and other departments to create a seamless guest experience Attend departmental briefings training sessions and meetings as required Support colleagues during busy periods and contribute positively to the overall team environment Demonstrate respect empathy professionalism and cultural awareness when interacting with guests and colleagues Embody the Our Habitas culture through authentic warm and meaningful interactions Participate in resort activities wellness initiatives and special guest experiences when required

Qualifications & Experience

Recognized certification or qualification in Massage Therapy, Beauty Therapy, Spa Therapy, or a related discipline. Previous experience as a Spa Therapist, preferably within a luxury hotel, resort, wellness retreat, or similar hospitality environment. Professional competency in relevant massage and body-treatment techniques. Knowledge of anatomy, physiology, treatment contraindications, hygiene, and safe treatment practices. Additional certifications in specialized massage, facial, holistic, or wellness therapies are an advantage. Good spoken English and ability to communicate comfortably with international guests. Strong personal grooming and professional presentation. Flexible to work shifts, weekends, public holidays, and according to resort operational requirements.

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