Job Qualifications
International certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or a related field
Minimum 2 years of experience in a luxury spa, wellness center, or hospitality environment
Strong knowledge of spa treatments, wellness therapies, and guest care
Excellent communication and interpersonal skills
Professional appearance and grooming standards
Ability to work flexible shifts, including weekends and public holidays
Key Responsibilities Operational
Deliver spa treatments and therapies in accordance with established standards and treatment protocols
Ensure treatment rooms are prepared, clean, and fully stocked before and after each treatment
Maintain the highest levels of hygiene, cleanliness, and presentation throughout the spa facilities
Accurately complete treatment records and guest consultation forms
Promote spa services, treatments, retail products, and wellness programs
Ensure all equipment and supplies are maintained and reported when repairs or replacements are required
Support the daily operation of the Spa, Fitness Centre, Reception, and Retail areas as required
Stay up to date with industry trends, treatment techniques, and product knowledge
Guest Service
Deliver personalized, professional, and memorable experiences to all guests
Conduct guest consultations to understand individual needs and recommend suitable treatments
Handle guest requests, inquiries, and concerns promptly and professionally Maintain accurate guest history records and treatment preferences
Build strong relationships with guests and encourage repeat visits through exceptional service
Administration
Maintain accurate treatment records, appointment schedules, and operational documentation
Follow all departmental policies, procedures, and standard operating guidelines
Participate in departmental meetings, training sessions, and briefings as required
Assist with inventory control and stock management of treatment supplies and retail products
Health, Safety & Financial
Follow all hotel and spa health, safety, hygiene, and emergency procedures
Ensure equipment is used safely and maintained in good working condition
Support cost control initiatives through proper use of products, equipment, and supplies
Ensure services are charged and recorded accurately according to hotel procedures
People & Culture
Foster positive working relationships with colleagues across all departments
Support The Chedi Katara's Values, culture, and service philosophy
Maintain professional grooming, conduct, and appearance standards at all times
Participate in training, cross‑exposure opportunities, and professional development activities
Other Duties
Attend all required meetings and training sessions
Remain cross‑trained in relevant Spa operations and services
Carry out any other reasonable duties and responsibilities as assigned by management