Dubai, United Arab Emirates
This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.
At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.
The Opportunity
A Platform for Those Who Deliver.
Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.
Compensation
- A fixed monthly salary ofAED 2,400 offered as part of this exciting career opportunity.
Roles and Responsibilities
You Take Ownership. You Deliver WithPrecision.
Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.
- Atrack record of 2-3 years as a Spa Therapist experience is a plus, preferablywithin award-winning, industry-leading establishments.
- Mustbe a graduate of an Accredited School with a massage, face, andmanicure/pedicure License or a combination License.
- Understandingof specialised spa Industry Applications, including any sought-after Spasoftware, is a plus.
- Mustbe committed to following local and corporate Policies and Procedures.
- Demonstratesa Proactive and Self-Motivated Approach to work, displaying initiative andenthusiasm in delivering Exceptional Spa Services.
- Executestasks with a Commitment to Safety, exercising prudence and maintaining anorganised work environment to ensure a Secure and Tranquil experience forGuests.
- Possessesa Comprehensive Understanding of Spa Operations, showcasing practical knowledgeand expertise in providing top-tier spa services.
- AProactive Nature, coupled with a meticulous Eye for Detail, ensuring everyaspect of the Operation is curated to perfection.
- Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
- Ahands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- PerformsSensational treatments on Guests, ensuring their Utmost Comfort and providing aBespoke 'FIVE-Star' Experience.
- Maintainsa High Standard of Service throughout ReFIVE Spa, adhering to Industry-leadingprocedures.
- ReviewsAppointments after completing each treatment, Ensuring Punctuality andMaintaining a Tranquil atmosphere.
- Ensureswork areas are Impeccably Clean and Tidy at all times, creating a StunningEnvironment for Guests to enjoy.
- PromptlyReports any Dysfunctional equipment to the Spa Manager to uphold the Premiumand Award-Winning Experience for FIVE’s Guests.
- Managesthe Inventory of supplies necessary for the Operation of treatment rooms,ensuring only 'FIVE-Star' Luxury products are used.
- UpholdsCleanliness and Attention to Detail in the Stunning Spa Suites throughout theShift, reflecting the 'FIVE-Styled' Flair of our ReFIVE Spa.
- AttendsDaily line-ups, as well as Weekly and Monthly spa Meetings, to CelebrateAchievements and stay Updated on Exciting FIVE Tribe Announcements.
- Assistsand Performs various Engaging Demonstrations and Events as required, Showcasingthe Disruptive techniques and Services provided by ReFIVE Spa.
- Interactswith Guests, answering all Spa and Hotel-related Questions.
- Executesall Treatments to the Highest Standards of Professionalism, delivering aDisruptive and First-in-Class experience for Guests.
- ProvidesAssistance in all Areas of the Spa when Necessary, including the LavishRelaxation area and Buzzing Reception, ensuring the FIVE Journey isUnforgettable for Guests.
- Conductsall Duties and Responsibilities as required by the Position or assigned by theSpa Manager or Spa Director.
- EnsuresCompliance with current Professional Licenses, reflecting FIVE’sIndustry-Leading Standards.
- Performsall Daily assigned Spa Therapist Tasks Meticulously, enhancing the GuestExperience.
- Collaborateswith other Departments, such as Concierge and Front Desk, to ensure SeamlessOperations.
- Updatesand Expands Knowledge of Hotel amenities, Services, and Local attractions toprovide Accurate information to Guests.
- HandlesGuest Complaints and Concerns Promptly and Professionally, finding Suitableresolutions to ensure Satisfaction.
- Assistsin Training and Mentoring new Spa Therapists, sharing Knowledge and Bestpractices to maintain High standards of Service.
- StaysInformed about Industry Trends and Advancements in Spa Therapies andTechniques, incorporating New Skills and Treatments into the Spa's Offerings.
- Collaborateswith FIVE’s Marketing and Sales Teams to Promote Spa services and Packages,contributing to Revenue generation and Business Growth.
What Success Looks Like
Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.
You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.
You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.
YouRepresent the Brand
Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.
You Own It
You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.
You Deliver
Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.
You Grow
You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.
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