Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.
- To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
- To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
- To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
- To ensure that all equipment always serviced and functions properly.
- To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
- To assist with demonstrations and events as required.
- To participate in a new training and refreshing program as required.
- Attend all the online training programs assigned to you by the spa products brands.
- Upsell the treatments as well as the retail products to the guests.
- Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns, and offering to prepare products at reception for purchase.
- Encourage guests to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa.
- To report for duty punctually and prepared in advance of treatments.
- Cover reception as and when required.
- Assist in other areas of the hotel as and when required, carry out any other reasonable duties and responsibilities as assigned.
- Performing related duties and special projects as assigned.
- To update the Therapist Logbook.
- To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.
- To respond to the change as indicated by the company.
- To have a complete understanding of and adhere to the company’s policy andprocedures.
- To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health, and safety.
- To report for duty punctually and always wear the correct uniform with the name badge.
- To carry out the other duties as assigned by the management team.
- To establish good relationship and rapport with guests and colleagues.
- To ensure the cleanliness and hygiene in work areas.
- To schedule appointment in such a way that staff is available to handle all bookings or work with other spas to have staff sent in for assistance.
- To politely confirm name, treatment appointment time, and cancellation policy to all guests before ending phone conversations.
Qualifications
- Excellent communication and interpersonal skills
- Strong customer service and hospitality skills
- Professional appearance and demeanor
- Good physical stamina and dexterity
- Ability to assess clients' needs and recommend suitable treatments
- Knowledge of spa products and wellness therapies
- Ability to maintain confidentiality and professional ethics
Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks.
At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.
Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career
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