Spa Therapist

The Spa at The Mark Hotel, in partnership with Augustinus Bader, brings together the distinctive hospitality of The Mark with Augustinus Bader’s expertise in elevated wellness and spa experiences. This is an exciting opportunity to join a new chapter at one of New York’s most iconic hotels and be part of a team redefining what a luxury spa experience can be.

Overview:

The Therapist is responsible for delivering exceptional, personalized treatments while creating a welcoming and memorable experience for every guest. The ideal candidate is passionate about their craft, attentive to detail, and committed to maintaining the highest standards of service, professionalism, and client care.

Key Responsibilities

• Deliver high-quality treatments in accordance with spa protocols and standards.
• Conduct appropriate client consultations and tailor treatments to individual needs.
• Maintain strong knowledge of spa services, treatments, products, and protocols.
• Maintain accurate and up-to-date client records.
• Follow all required health, safety, sanitation, and treatment procedures.
• Maintain clean, organized, and fully prepared treatment rooms.
• Communicate effectively with the reception and management teams.
• Recommend appropriate treatments and products based on client needs when appropriate.
• Participate in training and ongoing professional development.
• Support the overall operation of the spa and assist with additional responsibilities as needed.

Client Experience

• Create a warm, professional, and personalized experience for every guest.
• Establish strong client relationships and encourage repeat visits.
• Listen carefully to client needs and adapt treatments accordingly.
• Provide thoughtful guidance regarding treatments and aftercare.
• Address client questions and concerns professionally.

Team & Operations

• Work collaboratively with therapists, reception, and management.
• Arrive prepared and on time for all scheduled appointments.
• Maintain treatment rooms and shared spaces to the highest standards.
• Follow all spa policies, procedures, and service standards.
• Contribute to a positive and supportive team environment.

Qualifications & Experience

• Relevant professional certification/licensure required for services performed.
• Dual License
• Previous experience in a professional spa, wellness, hospitality, or comparable environment preferred.
• Strong technical and interpersonal skills.
• Excellent client service and communication skills.
• Professional, warm, and polished demeanor.
• Strong attention to detail.
• Commitment to cleanliness, safety, and service excellence.
• Ability to work a flexible schedule, including evenings and weekends as required.

What Success Looks Like

• Consistently delivers excellent treatments and guest experiences.
• Builds strong, lasting relationships with clients.
• Maintains high standards of professionalism, cleanliness, and service.
• Contributes positively to the culture and success of the spa.