EOE/AA/Disabled/Veterans

What are we looking for

A SpaTherapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
Experience in hospitality or customer service industry is requires
Ability to read writes speak and understand the English language to effectively communicate with guests
Ability to speak effectively in front of groups of customers or employees of organization
Ability to deal with problems involving several concrete variables in standardized situations
At least 1 year experience in the spa or hospitality industry
Experience in a resort or wellness related field

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Spa Therapist is responsible for providing professional treatments and services for guests including but not limited to body and facial treatments massages home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing

As a Spa Therapist you are responsible for performing the following tasks to the highest standards:

Attending Hilton Trainings and monthly departmental meetings as required
To ensure high standards of cleanliness in the department
To report any maintenance issues to Front Office Manager
Assist in all areas of the operations as requested by Front Office Manager
To be fully aware of current and future services offered by the hotel
To ensure that departmental operation budget is adhered to maximizing revenues and minimizing expenses
Provides efficient guest service from point of arrival to check out. Books changes and cancels appointments and up sells retail
Accurately schedule all massage reservations changes confirms and cancel massage reservations
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
Accurately explain spa treatment menu and packages to guests
Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
Maintain the quality of service and overall appearance of locker areas lounge area and restrooms
Ensure proper cleanliness of locker room lounge steam/sauna room prep room and restrooms
Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
Assisting guest and providing personal training session if necessary
Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
To ensure audiovisual equipment is well maintained and in good condition
To ensure high standards of cleanliness in the department
Provides courteous and efficient guest service from point of arrival through check out
Orient the guests through our Fitness facility greets guests and provides personal guest service

Key Skills
Hotel Reception,Customer Service,ABB,Litigation Paralegal,Ims
Employment Type : Full-Time
Experience: years
Vacancy: 1

Spa Therapist - Hilton Abu Dhabi Yas Island

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