Operations

To create the first positive impression to the guest by greeting them in a warm welcoming manner-by name addressed.
To contribute to the high level of services in accordance with the companys standard as prescribed in Standard Operations Manual.
To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
To ensure that all equipment associated with service function at all time.
To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
To assist with demonstrations and events as required.
To participate in a new training and refreshing program as required.

Administration

To update the Therapist Logbook.
To complete all assignments stated by deadlines with the spa manager or supervisors guidelines.
To respond to the change as indicated by the company.

Policy & Procedure

To have a complete understanding of and adhere to the companys policy and procedures.
To have a complete understanding of and adhere to the companys policy related to fire hygiene environmental health and safety.
To report for duty punctually and always wear the correct uniform with the name badge.
To carry out the other duties as assigned by the management team.
To establish good relationship and rapport with guests and colleagues.
To ensure the cleanliness and hygiene in work areas

Qualifications :

At least secondary graduated
International Certificate in Massage Therapy Treatments and Skincare
Previous 5* resort spa experience
Well-groomed and high standard of personal hygiene
Enthusiastic and willing to learn
Spa experience is necessary
Previous Experience with Hammam is an advantage

Additional Information :

Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
Assist in maintaining a highly motivated and well trained staff
Open and close shift in accordance with Managers Checklist.
Train maintain and enforce all Anantara Service Standards
Properly execute revenue and check control procedures on shift
Maintain a safe and sanitary work environment for all Associates and guests
Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
Be on the floor during entire meal period and ensure adequate coverage
Ensure that only a quality product is being served
Maintain proper Associate uniform standards
Manage an effective repair and maintenance program through the use of work orders inspections etc.
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
Identify and recommend incentive programs new ideas and methods of operation

Remote Work :

Employment Type :

Full-time

Key Skills
Hotel Reception,Customer Service,ABB,Litigation Paralegal,Ims
Experience: years
Vacancy: 1

Spa Therapist (Seasonal 6 Month Contract)

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