Specialist, Digital Service Support (Field)

Job description

• 5–10 years of experience in field support, preferably in multi-site retail environments.
• At least 2 years of experience in a team lead or supervisory role is preferred.
• Diploma or Bachelor’s degree in IT, Electronics, Engineering, or equivalent practical experience.
• Experience managing field service operations, technician dispatch, routing, and vendor coordination.
• Knowledge of field service KPIs, including Mean Time to Repair (MTTR) and first-time fix rates.

Skills

• Experience managing spare parts, inventory, and field support resources.
• ITIL Foundation certification is desirable; Network+ or CCNA certifications are beneficial.

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