Job Description
Manage and support the Fraud Management policy and control framework, ensuring effective monitoring, detection, mitigation, and prevention of fraud across Etisalat.
Work together with other departments to mitigate the fraud risk across Etisalat. isalat.
Responsibilities
- Monitor and analyze system-generated alerts and reports to identify suspicious activities and potential fraud incidents.
- Configure, maintain, and optimize fraud detection systems and tools to ensure effective coverage and timely detection of fraudulent activities.
- Conduct regular system health checks, performance reviews, and ensure system integrity and reliability.
- Coordinate with IT and vendor teams for system upgrades, enhancements, and troubleshooting issues related to fraud management platforms.
- Develop and implement new rules, algorithms, and parameters in fraud systems to adapt to emerging fraud patterns and threats.
- Support the management of the Fraud Management (FM) policy framework, ensuring operational capabilities to monitor, detect, mitigate, and stop fraud across eand.
- Assist in maintaining the FM control framework, including monitoring rules and defining roles and responsibilities.
- Stay updated on commercial propositions and technical enhancements to identify potential fraud risk areas.
- Work collaboratively with other departments to communicate and discuss fraud risks and cases, and provide recommendations.
- Prepare and present dashboards and reports to management, communicating expectations and progress.
- Maintain current knowledge of industry standards, trends, and best practices through professional networks.
- Support FM systems and tools’ projects, including innovative initiatives such as Artificial Intelligence and Machine Learning.
- Respond to ad-hoc requests, reports, and projects from other departments and stakeholders.
- Contribute to the efficiency and maturity enhancement of FM controls, processes, and personnel.
- Communicate and manage relationships with external parties, including the Telecom Regulator and law enforcement authorities.
Qualifications
- Bachelor’s degree in business, Finance, Information Technology, or related field.
- 2-3 years in Telecom.
- Proficiency in relevant software and tools.
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