Job Title: Associate / Sr. Associate -Trans Processing - Insurance Job Summary The Benefits Support Specialist - L1 T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement e Aorts, and serves as a resource for less experienced team members. Key Responsibilities · Process complex benefit administration on activities with minimal supervision · Review claim documentation and determine appropriate next steps · Contact providers and other stakeholders to obtain required information · Manage follow-up activities and resolve outstanding requests · Ensure compliance with quality, productivity, and service-level standards · Identify and resolve processing exceptions · Maintain accurate and complete documentation · Support multiple product lines and workflows · Assist with training, coaching, and knowledge sharing · Escalate issues or exception to leadership when needed · Recommend process improvements and e Aiciency opportunities. Qualifications · Graduate in any discipline or equivalent work experience · Experience in contact center operations within disability, leave administration, · insurance, claims processing, healthcare operations domain including voice · experience. · Experience working with productivity and quality performance metrics · Experience handling provider outreach or benefit-related support activities Note: · UG is mandatory · Immediate joiner · Vacancies: L1(Tenured), L2(Tenured) · Process: Voice (US Insurance) · Communication: B2 (Excellent Communication) · Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience, · and submitted proof. · Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience, · and submitted proof. · Flexible to work under Rotational Shift - US Rotational Night Shifts · Work Mode: Work from Office · Location: Kochi