Sr. Customer Success Manager MEACIS & CEE

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitudes customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product Engineering Marketing Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization problem-solving and communication skills along with a passion for working with customers.

As a Customer Success Manager you will:

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio working collaboratively to secure successful renewals and expansions across Middle East CIS & CEE regions.
• Use Gainsight and leverage customer data to proactively monitor account health drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

Youll be a great addition to the team if you have:

• Previous Gainsight experience is a huge plus as well as past experience within data analytics martech
• Experience with account and territory planning
• Strong organizational time management and prioritization skills
• Proven ability to learn and explain a technical product or concept
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

At a minimum you need to have:

• Previous experience in a customer success/technical account management/relationship type role while managing customers
• Fluency in English and Russian or Arabic fluency are required for this role.
• Experience working on Enterprise accounts
• Technical aptitude (experience in analytics before or SQL)
• Willingness & desire to travel to Abu Dhabi (x1 p/mth) & Saudi Arabia (x1-2 p/Quarter)

Required Experience:

Manager