Sr field engineer

Key Duties / Responsibilities:

Provide advanced Level 2 support for Windows, mac OS, and mobile devices. Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions. Support Generative AI tools and automation for modern workplace enablement. Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination. Participate in IT refresh projects, new office setups, and IT deployments. Deliver user training sessions and drive process improvements. Manage vendors and stakeholders in a matrix environment. Handle IT asset management, stock control, and e-waste disposal. Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades. Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes. Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts. Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security. Cisco Router Support: Troubleshoot and maintain routers, firmware updates. Rack & Stack: Install, cable, and optimise server racks and network devices. Documentation: Maintain hardware records, prepare reports, document procedures. User Support: Train users and communicate technical guidance effectively. Emergency Response: Provide on-call support for urgent issues.

Qualifications & Skills:

Bachelors in IT/Computer Science (or equivalent experience). Certifications like Comp TIA A+, Network+, or CCNA preferred. Proven IT field support experience. Strong hardware, networking, and Cisco router knowledge. Excellent communication and teamwork skills. Physically fit, willing to travel, and able to handle equipment.

Desired Skills & Experience:

5+ years of enterprise IT support experience. Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS. Familiarity with Service Now or similar ITSM tools. Good prioritisation, communication, and decision-making skills. Proficient in Windows 7/10, Active Directory, Office 365, Share Point, DHCP, DNS. Experience with Service Now or similar ticketing tools. Strong decision-making, prioritisation, and self-discipline. Act as the first point of IT contact for the site. Provide end-user desktop/laptop support and smart hand assistance for network & servers. Handle software installations, onboarding/offboarding, and IT asset sanitisation. Deliver executive/VIP support and assist backend teams with network/server issues. Manage IP phones, VC systems, printers, and application issues. Troubleshoot Windows 10, Office 365, VPN, and Share Point. Maintain office IT asset records and coordinate vendor support. Participate in IT projects and BAU operations (SLA, CSAT, ticket management). Lead documentation, process alignment, and onsite training activities.