SR. SPECIALIST- WMS SUPPORT

Job Purpose

To provide expert application support, functional training, and system administration for GWC's Infor 11 WMS on-premise platform across 34 warehouse locations, ensuring high system availability, operational adoption, and effective feature delivery in alignment with GWC's logistics technology strategy. The Senior WMS Support Specialist is a primarily operational role with growing influence over feature delivery and system roadmap decisions.

Roles And Responsibilities WMS Application Support

• Support Vision Picking functionality and resolve end-user queries and configuration issues
• Resolve OMS support requests and investigate data corrections caused by operational processes
• Manage daily WMS service tickets across 34 warehouse locations via the service ticketing platform
• Handle system-disruption incidents and coordinate rapid restoration with minimal operational impact

System Administration & Maintenance

• Administer Infor Portal, manage system data archiving, and maintain billing-cycle health
• Execute Infor WMS upgrade activities including planning, testing, and coordinated deployment
• Perform backend updates, database patching, and application patching on Infor 11 WMS on-premise
• Coordinate with the Infor WMS vendor on bug resolution, product enhancements, and support escalations

WMS Configuration & Feature Rollout

• Execute UAT for new integrations and features onboarded to the WMS platform
• Roll out WMS features and enhancements to warehouse operations across all active sites
• Configure new warehouse setups in Infor 11 WMS, including location, workflow, and client parameters
• Administer and configure batch picking, bulk upload, MSO, labeling, expiry-report suppression, and NCR validation

Client Reporting & Portal Support

• Set up client portals within the WMS as part of new client onboarding activities
• Develop and maintain client-facing operational reports and WMS reporting dashboards

Training & Functional Support

• Deliver functional support and training to operations staff on Infor 11 WMS features and configuration
• Document system configurations, feature releases, and operational procedures for knowledge management

Interface & Integration Coordination

• Coordinate with the Boomi integration team on migration planning, timelines, and impact assessments
• Liaise with the integration team to triage and resolve interface-related WMS issues affecting operations
• Document and maintain the inventory of legacy Ramp interfaces pending migration to the Boomi platform

Continuous Improvement

• Identify WMS process inefficiencies and propose system or configuration improvements
• Track and report on enhancement pipeline progress and feature adoption metrics across warehouse sites
• Engage warehouse operations stakeholders to gather enhancement requirements and translate into system change requests

Minimum Requirements

• Minimum 5 years of experience in WMS application administration, support, or implementation, with at least 3 years hands-on experience on Infor WMS 10 or 11 in an on-premise environment.
• Experience managing WMS operations across multiple warehouse sites is required.
• This role requires a self-driven professional capable of managing a high-volume service ticket queue, coordinating vendor escalations, and delivering functional training - all without direct supervisory authority. Strong collaboration skills and the ability to prioritize under pressure are essential for driving adoption and continuous improvement across a distributed warehouse network.
• Infor WMS certification or equivalent vendor-accredited WMS training
• ITIL Foundation certification or equivalent service management framework
• Bachelor's degree in Information Technology, Computer Science, or a related field.