Stage - Trading Application Support Specialist - Finance de Marché

Responsibilities

• Maintain direct contact with clients through incident resolution and ensure correct software use
• Analyze incidents and define their criticality using available processes and tools
• Handle client requests until resolution or escalation, proposing workarounds when needed
• Deploy and install solutions or new features at client sites and train client users and IT teams
• Share client issues and expectations with Client Delivery Manager and Engineering teams

Requirements

• BAC+5 degree in computer science
• Interest in capital markets and trading
• Strong customer service and interpersonal skills
• Good analytical, synthesis and writing skills
• Fluent spoken and written English
• Basic knowledge of Linux and systems administration is a plus

Benefits

• Competitive salary and social benefits
• Dedicated onboarding program with a mentor
• Regular team events

About the Company

Horizon Software is a Paris-based fintech building electronic trading platforms for brokers, investment banks and exchanges across 26 countries. It is a certified B-Corp with about 160 employees.

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