Stock Associate, Atlanta
OVERVIEW: Under the leadership and guidance of Management, the Stock Associate is responsible for supporting all back-of-house and front-of-house operational functions, primarily related, but not limited to, stock management. This position will also be responsible for processing deliveries of inbound/outbound stock transfers, handling most aspects of the inventory including quality control, and organization, managing floor samples, numbers/cataloging system, shipments, transfers, etc. *Blend Christian Louboutin values in a concession environment to foster our partnership with the department store.
RESPONSIBILITIES:
LOGISTICS
- Receives, unpacks, and verifies incoming shipments for accuracy.
- Updates inventory records and ensure products are properly labeled and organized.
- Assists in fulfilling customer orders through inter-boutique transfers as well as from an order management system.
- Pays close attention to detail to ensure the correct item is accurately selected, correct shipment destination/method is chosen, and prepared following specific industry guidelines to safeguard the integrity of the package and contents throughout the transit period.
- Rectifies any lost or damaged packages by filing insurance claims through shipping partners, in conjunction with corporate and boutique representatives.
- Communicates with management and front of house of all upcoming new deliveries and rebalanced stock and collaborating to ensure that all new items are displayed in a timely manner.
- Familiarity with Microsoft Windows preferred: Word, Outlook, and Excel; and UPS WorldShip (training provided dependent on proficiency).
- Executes and handles daily process of shipments, inbound and outbound transfers, and OMS (ordering management system) orders.
- Collaborates with management and front-of-house team to ensure new deliveries and rebalanced stock is represented on the shop floor.
- Partners with management team for any UPS related claim.
- Checks new arrivals for any damages from shipment, any mail returns, and exchanges to inspect.
- Ability to flex to a customer facing sales floor support role per the needs of the business.
- Fluency in the department store operating systems.
INVENTORY
- Executes a monthly cycle count by partnering with the Inventory Control Team.
- Partner with management team for cycle count result and discrepancies.
- Performs all stock checks.
- Oversees stock discrepancies, mis-mates/ mix-ups.
- Partners with management or Boutique Coordinator to oversee after-sale service/ Care-and Repair process.
STOCK ROOM OPERATIONS
- Conducts regular inventory counts and periodic audits to identify any discrepancies and maintain accurate stock levels.
- Partners with both local boutique management as well as corporate partners of the Inventory Control Team to review discrepancies to determine possible corrections to balance inventory levels.
- Balances inventory levels of additional warehouses that are used to manage mismates, damages, stolen items and loans.
- Competency and familiarity with Cegid preferred.
- Partners with management or Boutique Coordinator to communicate with corporate partners and third-party vendors to ensure that the after-sale service (Care and Repair) is done efficiently for both store stock as well as customer owned merchandise.
- Maintains the cleanliness and organization of the stockroom, ensuring that it is an efficient user friendly, and safe workspace. This is inclusive of all different typologies such as Repairs, Customer Owned Goods, Holds Loans and store supplies.
- Actively takes part in efficiency of the front of house team by assisting their team with location of items in the stockroom, removing unsold merchandise from the shop floor, placing and pulling expired holds, and resolving discrepancies.
- Maintain an organized stockroom despite the high flow of traffic, while also monitoring and assisting with stock handling by department store employees to limit loss.
SKILLS AND REQUIRMENTS:
- Bachelor’s degree preferred.
- 2+ years of experience in stock or similar role.
- Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role.
- The successful applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with a disability to perform the essential functions of their job, absent undue hardship.
- Contributes to pulling items from stockroom, physically move them, and stock shelves.
- Maintain organization in the stock room and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness throughout the back.
- Understand how to work effectively and safely.
- Strong knowledge of Microsoft Outlook, Excel.
- Familiarity with Cegid, or similar inventory system (training provided dependent on proficiency).
- Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.
- Ideal candidate has work experience in medium sized multinational company or luxury business.
- Additional language fluency is a plus.
- Adheres to company policy and confidentiality.
- Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
- Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity.
- Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
- Driven to learn and grow.
- Grasps new concepts quickly, prioritizes efficiently and is organized.
- Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills.
- Strong follow up, follow through and attention to detail to ensure deadlines are met.
- Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays.
Our Business and our Values:
Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes
for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole,
imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has
more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps,
sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian
Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its
continued success.
We live by our values:
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!