Storage engineer

We are seeking to hire Storage L2 Engineer with 3 years of relevant experience in SAN, NAS, MSA, FC and Multipathing
1. Work Mode: Hybrid (3 days - WFO and 2 days remote)
Work location: - Bangalore (Electronic City)
Time zone/hours: Standard Time IST – 24 / 7 Rotational shift. Shift change once in a quarter
2. Role Overview
The L2 Storage Support Engineer will be part of the HPE Global Technical Support (GTS) organization, providing Level 2 technical support for enterprise storage environments. The role involves troubleshooting storage and SAN issues, resolving customer incidents, managing escalations, meeting SLAs, and collaborating with global customers and internal technical teams.
The engineer will receive structured training on multiple HPE storage technologies, including HPE 3 PAR, Primera, Alletra , and related enterprise storage platforms.
3. Key Responsibilities
Provide L2 technical support for enterprise storage environments.
Troubleshoot and resolve complex storage-related incidents.
Diagnose issues across SAN and enterprise storage environments.
Manage customer incidents, escalations, and service requests.
Perform root-cause analysis and provide appropriate issue resolution.
Monitor and maintain adherence to defined SLAs and support processes.
Interact directly with global customers and provide clear technical updates.
Collaborate with L1 support, product teams, engineering teams, and other technical groups.
Document troubleshooting steps, resolutions, and knowledge articles.
Take ownership of assigned incidents through resolution or appropriate escalation.
Continuously learn and support new HPE storage technologies.
4. Mandatory Technical Skills
Primary Skills
Enterprise Storage Troubleshooting
SAN / Storage Area Network
HPE Storage technologies
L2 troubleshooting and incident management
Supporting Technical Knowledge
Operating Systems – Linux/Windows fundamentals
Virtualization concepts
Networking fundamentals
Storage connectivity and SAN concepts
Incident, escalation and SLA management
5. Preferred HPE Storage Knowledge
Candidates with hands-on experience in one or more of the following are preferred:
HPE 3 PAR
HPE Primera
HPE Alletra
Enterprise storage platforms
SAN environments
Storage provisioning and connectivity
Storage performance/troubleshooting
Note: Candidates with 3+ years of experience can be considered if they demonstrate strong hands-on enterprise storage/product knowledge.
6. Candidate Profile
The ideal candidate should have:
Strong troubleshooting and analytical skills.
Good understanding of enterprise storage and SAN.
Ability to diagnose issues systematically.
Strong customer-facing communication skills.
Experience working in a ticket-driven technical support environment.
Ability to manage multiple incidents and priorities.
Ownership mindset and willingness to handle escalations.
Ability to learn new storage technologies quickly.
Candidate with relevant experience please inbox your resume with sriranjini.rammohan@