Who we are:
GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMGs investments span across four key verticals: GMG Sports GMG Food GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the worlds most successful and respected brands in the well-being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands into its markets.
About the role:
The role holder is responsible for managing and driving sales for the store through efficient store operations visual merchandising customer service delivery motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.
Core Responsibilities:
Communicates store targets to the team and drives sales to achieve financial objectives
Maintains proper loss prevention standards and ensures compliance with cash handling fraud and theft of products
Oversees and monitors all point of sales activities in the store which includes - sales transactions tracking customer orders and payments registering sale and maintaining inventory updates providing service handling returns and refunds gathering consumer data for feedback etc.
Oversees cash transaction entry and management (petty cash point of sales (POS) cash elements change floats)
Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
Tracks and evaluates brand sales performance research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
Maintains window and in-store displays to a high standard in line with merchandising guidelines
Oversees and monitors the inventory management in the store ( stock availability order management back store management stock movement within store)
Ensures accurate stock merchandise and management (stock ageing stock loss space management) within the store
Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
Ensures seasonal peaks important promotional events are taken account of when preparing forecasts and staff rosters
Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods receiving stocking restocking transfers and managing inventory discrepancies
People Management:
The incumbent is responsible for setting clear objectives and performance targets in collaboration with team members ensuring alignment with overall organizational goals. This role involves actively mentoring guiding and providing direction to the team to cultivate skill development operational efficiency and continuous improvement. The incumbent applies structured performance management practices to monitor progress troubleshoot issues and drive the team towards achieving periodic KPIs. Through strategic oversight and regular feedback the incumbent fosters a results-oriented environment empowering the team to meet and exceed established benchmarks while supporting both individual and collective growth.
Qualifications / Skills:
Industry expertise
Product/Category knowledge
Customer Orientation
MS Office and Tools
Bachelors degree in any discipline
A minimum of 5 -7 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
Fluent English (written and spoken)
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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