What you ll be doing

Lead by example representing the Maison Margiela s values and philosophy through all customer and team interactions
Promote a positive and collaborative work environment encouraging team engagement and communicating feedback or concerns to the Head of Retail
Deliver exceptional customer experiences build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty
Handle customer feedback and complaints professionally ensuring timely and effective resolutions
Maintain high standards of visual merchandising store cleanliness staff grooming and stock replenishment in line with brand guidelines
Support daily store operations including staff scheduling shop floor coverage stock movement tracking and inventory audits
Ensure compliance with retail procedures company policies and health safety and security standards
Support store projects promotional initiatives and community events to drive sales increase customer engagement and enhance brand awareness
Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience

What you ll need to succeed

Previous experience in retail preferably within luxury beauty or Fragrance
Proven ability to lead coach and motivate a team supporting individual development and overall store performance
Strong communication and interpersonal skills with a customer-first mindset and a passion for delivering exceptional service
Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration
Experience in clienteling VIP relationship management and building long-term customer loyalty
Knowledge of visual merchandising stock management and retail operational standards
A proactive hands-on approach with strong problem-solving skills and the ability to work independently when required
Ability to stay informed about market trends new products and competitor activity

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Store Supervisor - Beauty

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