eMinds seeks a Contact Center Training & Quality Lead to manage training and QA across contact center accounts. You will develop agent capabilities, lead onboarding, coaching, and oversee monitoring, scoring, and calibration to strengthen service consistency and customer experience.
The role requires 3–5 years in training/QA within a contact center or BPO, strong instructional design skills, and proficiency with LMS and QA tools. Excellent English communication is essential; Arabic is a plus.
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