Strategy and Process Governance - Senior Vice President

This is an exciting opportunity to be the part of an established team in Citi s Services Controls organization based in UAE with senior responsibilities across the Middle East and Africa MEA Cluster for Services business The Controls function is part of Services 1st line of defense and the MEA Cluster team manages risk in alignment to this within the wider Middle East and Africa MEA Franchise given the unique Regulatory regimes that are at play.

About the role

High impact leadership role within the MEA Cluster reports directly to the MEA Cluster Controls Head Director with a mandate to serve as the principal Controls partner to the MEA Operations organization and act as the key bridge between Operations Product and Geography teams ensuring a unified coherent approach to risk and control delivery across the full breadth of the cluster across all products. Distinctively this is an individual contributor role defined by a proactive risk reduction mandate- moving the organization away from reactive control management toward forward-looking thematic reviews early identification of control gaps and continuous process improvement. This is pursued through a control simplification lens and a client-centric approach ensuring that stronger controls translate directly into an enhanced client experience rather than added complexity. This role directly supports the Transformation agenda strengthens the first line risk and controls environment and protects the Services business across one of its most geographically diverse regions. The role works closely with key stakeholders across Services Cluster Controls peers Product Operations and Technology and partners with other teams across Citi for execution. Expertise in risk management along with deep knowledge of Products and Processes impacting Transaction Banking and financial products is preferred.

Key Responsibilities

• Drive a proactive forward-looking risk reduction agenda across the MEA Cluster through thematic reviews early identification of control gaps and continuous process improvement across all 29 markets.
• Define and execute the MEA Controls strategy in alignment with the broader Services Controls framework applying a process and control simplification lens to enhance client experience.
• Serve as the primary Controls partner to MEA Operations acting as the key bridge between Operations Product and Geography teams to deliver a unified approach to risk and control across all products.
• Provide strategic advisory and challenge to Product Operations Sales as well as country Services leadership on control design effectiveness and remediation across Transaction Banking and financial products.
• Identify and drive enhancements to documentation controls and processes including within the Managers Control Assessment (MCA) construct to meet local and cross-border risk and regulatory requirements.
• Support the MEA Services Controls Transformation agenda by embedding first line risk and control best practices into transformation workstreams and process re-engineering initiatives.
• Oversee relevant governance committees including chairing meetings managing agendas and ensuring rigorous follow-up on action items.
• Lead the identification escalation and end-to-end resolution of control issues and risk events across the MEA Cluster in line with firmwide escalation guidelines.
• Serve as a key contributor to MEA Franchise and Services forums representing the Controls function on risk and governance matters.
• Build and maintain strong relationships with senior stakeholders across multiple countries products and control functions within MEA and globally to influence outcomes and drive accountability.

Knowledge/ Experience

• Education: Bachelor s Degree is required.
• 10+ years expertise in Operational Risk Management and other regulatory related function within Financial Services sector preferred.
• Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the Regulatory environments/regimes within MEA countries for Transaction Banking.
• Proven record in monitoring compliance to regulations including controls and process mapping within the Managers Control Assessment (MCA) construct.
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact to achieve the objective of the processes.

Competencies

• Risk & Control Leadership

  Proactive risk reduction mindset with a commitment to forward-looking control management through thematic reviews and early gap identification. Ability to apply a control simplification lens ensuring stronger controls enhance rather than complicate the client experience. Proven ability to design, challenge, and remediate controls across complex, multi-market environments.

• Client-Centric Approach

  Ensure risk and control improvements translate directly into an enhanced client experience, balancing robust risk management with operational simplicity.

• Strategy & Transformation

  Ability to develop and execute a controls strategy that supports business transformation and long-term sustainable growth. Operates effectively at both strategic and executional levels big picture thinking with high attention to critical detail. Strong process improvement orientation with a track record of embedding continuous improvement into risk and control delivery.

• Operational & Processing Risk Management

  Deep understanding of operational and processing risk frameworks as they apply to Transaction Banking and financial products across the MEA region. Proven record in identifying, assessing, and remediating processing risk exposures, including controls and process mapping within the MCA construct. Ability to oversee governance committees effectively, including agenda management, facilitation, and rigorous action follow-up.

• Stakeholder Influence & Communication

  Exceptional ability to engage and influence senior leaders, Cluster and Product managers across a complex, matrixed organization. Strong written, verbal, and analytical skills able to distil complex risk topics into clear, actionable insights for senior audiences.

• Influencing & Matrix Effectiveness

  Proven ability to drive outcomes and effect change without direct authority influencing senior stakeholders and cross-functional teams through credibility, expertise, and relationship capital. Skilled at building consensus and holding teams accountable across a highly matrixed, multi-geography organisation, navigating competing priorities and ambiguous accountabilities across 29 markets. Adept at translating complex risk and control issues into business terms to secure buy-in from non-controls audiences and drive timely decision‑making at senior levels.

• Execution & Accountability

  Committed to delivering results with exceptional execution skills and high personal accountability. Strong track record of managing competing priorities across multiple markets to deliver high-quality, timely outputs. Effective at managing compliance monitoring routines, audits, and governance cycles concurrently.

• Collaboration & Cross-functional Partnership

  Acts as a principal partner to Operations, Product, Geography, and Technology teams across a geographically diverse cluster. Comfortable navigating complex, highly matrixed organizations across 29 markets with varying regulatory and operational contexts. Strong relationship‑building skills across multiple countries, products, and control functions within MEA and globally.

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