Work Arrangement
This role is categorized as hybrid . This means the successful candidate is expected to report to the office at minimum three times per week or other frequency dictated by the business and two times per week remote.
Your Role
As we build a successful Subscription business and continue to generate profitable revenue growth it is critical to have an individual who can lead all Subscription-related communications and initiatives. The goal is to drive positive growth in acquisition and retention KPIs minimize churn and deliver value for our members and revenue.
Job Purpose:
The Revenue Operations Manager will lead the development of our Safety & Technology plans and emerging services transforming GMs in-vehicle connectivity innovations into revenue-generating opportunities. This role sits at the intersection of sales strategy and personalized communications responsible for developing and executing initiatives that drive subscriber acquisition retention upgrades and reactivations. The candidate will own all 1:1 direct communications (email WhatsApp in-app etc.) collaborating closely with CRM content analytics product and commercial teams to create and manage customer journeys that convert retain and grow customer value. The Revenue Operations Manager will manage a team focused on the performance of every customer interaction and value proposition across the lifecycle from vision to execution. This includes customer acquisition post-trial retention churn reduction and product engagement with channel implementation across email direct mail SMS in-app in-vehicle and 1:1 paid media as well as Dealer programs. The role requires agility innovation and a growth mindset serving as the single point of contact between GM and agency partners for all Subscription and Revenue generation activities. The manager will work closely with Data & Analytics to understand member behavior and optimize offers for positive return ultimately responsible for revenue generation and target achievement.
What Youll Do
Your Skills & Abilities
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Required Experience:
Manager
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