Support Agent

Conduct on-site visits and showroom demonstrations for walk-in visitors and prospective clients clearly explaining robot features capabilities and use cases

Build rapport with potential and existing clients through confident friendly and professional communication

Lead on-site robot deployment SLAM mapping navigation setup and commissioning at client locations

Train client staff on robot operation basic troubleshooting and day-to-day use during and after deployment

Answer customer support tickets via chat and call providing timely and accurate resolutions to technical queries

Conduct online support meetings with customers to remotely diagnose troubleshoot and resolve issues

Perform basic hardware repairs and maintenance on robots escalating complex hardware faults where necessary

Record unboxing demo and technical videos for marketing customer onboarding and support purposes

Write user manuals setup guides and technical documentation for customers and internal reference

Maintain and update documentation and video content regularly to reflect new products and software updates

Requirements

Bachelors degree or Diploma in Robotics Mechatronics Engineering or a related field

Excellent communication and presentation skills able to engage both technical and non-technical audiences confidently

Comfortable in a customer-facing showroom or field environment

Able to perform basic robot repairs and hardware troubleshooting

Able to create clear written documentation and produce simple video content

Required Skills:

Bachelors degree or Diploma in Robotics Mechatronics Engineering or a related field Excellent communication and presentation skills able to engage both technical and non-technical audiences confidently Comfortable in a customer-facing showroom or field environment Able to perform basic robot repairs and hardware troubleshooting Able to create clear written documentation and produce simple video content

Employment Type : Full Time
Experience: years
Vacancy: 1