We are looking for a Support Lead to run our NOC-style operations function — the first line watching metrics and alerts across the platform, and the front door for 200+ developers. You will own alert response, SLAs, escalation paths, runbook quality, and the support engineers, keeping the platform team focused by catching issues early and routing the rest cleanly.
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Be Customer Obsessed : "Focus on the customer and all else will follow."
Act with Integrity : "We are honest, ethical, and trustworthy in everything we do."
Be Curious and Creative : "We constantly innovate and create solutions to bring a lasting positive impact."
Lead by Example and Take Ownership : "Be the change you want to see and take ownership."
Work Smart and Deliver Results : "You can do more by doing less, better, and faster."
It’s All About People : "Be a team player; together we are stronger."
Real Builders Ship : "We turn ideas into products, plans into action, and challenges into opportunities."
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
#J-18808-LjbffrThis listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Mandarin Oriental Hotel Group
Al Abdulghani Motors
Mandarin Oriental Hotel Group
TAT IT Technolgies