JOB DESCRIPTION
Role : Support Officer - Telesales Unit
Location : Jafza / Dubai
Role Purpose
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.
Specialist Skills / Technical Knowledge Required for this role
- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it
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