Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Magic Center/Switchboard Operator , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations Qualifications What It Takes to Make the Stay A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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