System Engineer - Vessels

Communication

Internal Communication:

• Manager - IT Operations and Service Management
• IT Department
• Cyber Security Team
• All Business users

External Communication:

• IT Vendors

Occupational Health & Safety and Environment

Accountability: Are accountable for their acts and omissions.

Responsibility: To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority: To stop work if they think the work is unsafe.

Responsibilities

Key Roles & Responsibilities

• 1.System Design and Implementation
  • Plan, design, and implement IT systems, including servers, networks, storage, and related infrastructure components.
  • Ensure that system architectures meet performance, security, and scalability requirements.
• 2.Server and Network Management
  • Administer and maintain servers, both physical and virtual, including operating system installations, updates, and patch management.
  • Manage network devices, ensuring smooth and secure data transmission.
  • Manage Satellite communication systems to maintain connectivity in remote maritime environment.
• 3.V-Sat Installation and Troubleshooting
  • Install, configure, align, test, commission, and maintain VSAT terminals and satellite communication systems.
  • Configure and troubleshoot satellite modems, antennas, BUCs, LNBs, transceivers, IDU/ODU equipment, and associated RF components.
  • Diagnose RF and IP-related faults and determine the root cause of service interruptions.
  • Perform preventive and corrective maintenance on VSAT systems.
  • Conduct site surveys and assess requirements for new VSAT installations.
• 4.Storage and Backup Solutions
  • Implement and manage storage solutions, such as SANs (Storage Area Networks) and NAS (Network Attached Storage).
  • Set up and maintain backup and disaster recovery systems.
• 5.Software and Application Support
  • Install, configure, and support various software and applications used within the organization.
  • Collaborate with application developers to ensure seamless integration.
• 6.Security and Compliance
  • Implement security measures to protect systems and data, including firewall configurations, intrusion detection, and access controls.
  • Ensure compliance with security standards and regulations.
• 7.Performance Monitoring and Optimization
  • Monitor system performance and proactively optimize resources to maintain efficiency.
  • Troubleshoot and resolve system and network performance issues.
• 8.Documentation
  • Create and maintain system documentation, including configuration, processes, and procedures.
  • Ensure that documentation is kept up to date.

Qualifications

Education & Professional Qualification:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, or equivalent are preferred.

Professional Experience:

• Minimum 4 years of relevant experience as an IT/System Engineer, preferably in the maritime or offshore industry.
• Experience managing Windows, cloud, virtualization, networking, and modern workplace environments.
• Hands-on experience with enterprise IT infrastructure, including identity, endpoint, and infrastructure management.
• Experience with VSAT and satellite communication systems; maritime VSAT experience is preferred.
• Experience implementing IT security policies, procedures, and operational standards.

Geographic Experience: N/A

Computer Skills:

• Cloud Computing: Strong understanding of IaaS, PaaS, and SaaS models, as well as public, private, and hybrid cloud architectures.
• Networking: Strong understanding of TCP/IP, routing, VLANs, LAN/WAN, DNS, DHCP, VPNs, and network security principles.
• Virtualization: Ability to configure and manage virtual machines, virtual networks, storage, and associated virtualization infrastructure.
• Security: Ability to implement and maintain security controls across cloud, on-premises, network, endpoint, and modern workplace environments.
• Automation: Ability to use PowerShell, Python, Ansible, or similar tools to automate infrastructure deployment, configuration, administration, and routine operational tasks.
• Modern Workplace: Experience supporting endpoint management, identity and access management, collaboration platforms, and enterprise Windows environments.

Language Skills:

Business fluent English

Arabic Language is an advantage

Market/Industry/Functional Knowledge:

• Strong knowledge of cloud, Windows, modern workplace, virtualization, and enterprise IT infrastructure.
• Good understanding of networking, cybersecurity, ITIL practices, and relevant compliance requirements.
• Strong understanding of VSAT, RF and satellite communication principles, including link performance and frequency concepts.
• Familiarity with major VSAT platforms and maritime stabilized antenna systems; maritime/offshore experience is an advantage.
• Knowledge of enterprise technologies including Active Directory, Azure AD, DNS, DHCP, GPO, Endpoint Manager, SCCM, Hyper-V, and AVD.
• Familiarity with project management methodologies such as Agile and Waterfall.