System Engineer - Vessels

Job description

Communication

Internal Communication:

• Manager - IT Operations and Service Management
• IT Department
• Cyber Security Team
• All Business users

External Communication:

• IT Vendors

Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority

To stop work if they think the work is unsafe.

Responsibilities

Key Roles & Responsibilities

1. System Design and Implementation
   • Plan, design, and implement IT systems, including servers, networks, storage, and related infrastructure components.
   • Ensure that system architectures meet performance, security, and scalability requirements.
2. Server and Network Management
   • Administer and maintain servers, both physical and virtual, including operating system installations, updates, and patch management.
   • Manage network devices, ensuring smooth and secure data transmission.
   • Manage Satellite communication systems to maintain connectivity in remote maritime environment.
3. V-Sat Installation and Troubleshooting
   • Install, configure, align, test, commission, and maintain VSAT terminals and satellite communication systems.
   • Configure and troubleshoot satellite modems, antennas, BUCs, LNBs, transceivers, IDU/ODU equipment, and associated RF components.
   • Diagnose RF and IP-related faults and determine the root cause of service interruptions.
   • Perform preventive and corrective maintenance on VSAT systems.
   • Conduct site surveys and assess requirements for new VSAT installations.
4. Storage and Backup Solutions
   • Implement and manage storage solutions, such as SANs (Storage Area Networks) and NAS (Network Attached Storage).
   • Set up and maintain backup and disaster recovery systems.
5. Software and Application Support
   • Install, configure, and support various software and applications used within the organization.
   • Collaborate with application developers to ensure seamless integration.
6. Security and Compliance
   • Implement security measures to protect systems and data, including firewall configurations, intrusion detection, and access controls.
   • Ensure compliance with security standards and regulations.
7. Performance Monitoring and Optimization
   • Monitor system performance and proactively optimize resources to maintain efficiency.
   • Troubleshoot and resolve system and network performance issues.
8. Documentation
   • Create and maintain system documentation, including configuration, processes, and procedures.
   • Ensure that documentation is kept up to date.

Qualifications

Education & Professional Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, or equivalent are preferred.

Professional Experience

• Minimum 4 years of relevant experience as an IT/System Engineer, preferably in the maritime or offshore industry.
• Experience managing Windows, cloud, virtualization, networking, and modern workplace environments.
• Hands-on experience with enterprise IT infrastructure, including identity, endpoint, and infrastructure management.
• Experience with VSAT and satellite communication systems; maritime VSAT experience is preferred.
• Experience implementing IT security policies, procedures, and operational standards.

Geographic Experience

N/A

Computer Skills

• Cloud Computing: Strong understanding of IaaS, PaaS, and SaaS models, as well as public, private, and hybrid cloud architectures.
• Networking: Strong understanding of TCP/IP, routing, VLANs, LAN/WAN, DNS, DHCP, VPNs, and network security principles.
• Virtualization: Ability to configure and manage virtual machines, virtual networks, storage, and associated virtualization infrastructure.
• Security: Ability to implement and maintain security controls across cloud, on-premises, network, endpoint, and modern workplace environments.
• Automation: Ability to use PowerShell, Python, Ansible, or similar tools to automate infrastructure deployment, configuration, administration, and routine operational tasks.
• Modern Workplace: Experience supporting endpoint management, identity and access management, collaboration platforms, and enterprise Windows environments.

Language Skills

• Business fluent English
• Arabic Language is an advantage

Market/Industry/Functional Knowledge

• Strong knowledge of cloud, Windows, modern workplace, virtualization, and enterprise IT infrastructure.
• Good understanding of networking, cybersecurity, ITIL practices, and relevant compliance requirements.
• Strong understanding of VSAT, RF and satellite communication principles, including link performance and frequency concepts.
• Familiarity with major VSAT platforms and maritime stabilized antenna systems; maritime/offshore experience is an advantage.
• Knowledge of enterprise technologies including Active Directory, Azure AD, DNS, DHCP, GPO, Endpoint Manager, SCCM, Hyper-V, and AVD.
• Familiarity with project management methodologies such as Agile and Waterfall.

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