Systems Administrator

About the Role:

We are seeking a highly motivated and skilled System Administrator with a minimum of 3 years of experience to join our dynamic IT team. In this role, you will be responsible for the maintenance, support, and troubleshooting of our IT infrastructure, with a particular focus on end-user support and network security. The ideal candidate should possess a strong understanding of network security principles, experience with a range of networking hardware and software, and a proven ability to provide excellent technical support across different operating systems.

Responsibilities: Network Infrastructure & Security:

• Manage and maintain Fortigate firewalls, including security policy implementation, firmware upgrades, and troubleshooting.
• Ensure network security through regular monitoring, intrusion detection, and vulnerability assessments.
• Implement and maintain secure VPN connections for remote access.
• Configure, manage, and troubleshoot Aruba / HP / Draytek switches and Aruba Wi‑Fi access points.
• Monitor network performance and optimize network configurations for optimal efficiency.
• Implement and maintain network segmentation and VLANs.
• Manage and support Zoom Phone Pro & 3CX, including user provisioning, call routing configuration, and troubleshooting.
• Ensure the smooth operation of our communication infrastructure.

Google Workspace & MS365 Administration:

• Manage and administer Google Workspace Enterprise & MS 365, including user accounts, email settings, and security policies.
• Provide support to users on Google Workspace & MS 365 applications and services.

End-User Support:

• Provide technical support to end-users for Windows, Mac, and Unix operating systems.
• Troubleshoot hardware and software issues, resolve connectivity problems, and assist with user account management.
• Maintain an up-to-date inventory of IT assets and user devices.
• Manage Apple devices (Mac, iPhone, iPad) using Apple Business Manager (ABM) and an MDM platform: automated enrollment (ADE), zero-touch device setup, app and policy deployment, OS update control, and remote lock or wipe.

Qualifications:

• Bachelor degree or Diploma in Computer Science, Information Technology, or a related field.
• Minimum 3 years of proven experience as a System Administrator with a strong focus on network security.
• Hands‑on experience with Fortigate firewalls, Aruba switches and Wi-Fi access points, and Zoom Phone Pro.
• Solid understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs).
• Proficiency in supporting Windows, Mac, and Unix operating systems.
• Experience with Google Workspace Enterprise & MS 365.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and interpersonal skills.
• Valid UAE driving License

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