Infrastructure Management
Coordinate and handle the installation configuration and maintenance of hardware (servers PCs POS devices PABX) and software systems including Office 365 solutions.
Guest Services Support
Ensure continuous and reliable delivery of high-speed internet (HSIA) Wi-Fi connectivity and in-room entertainment systems to maintain a world-class guest experience.
Specialized Hotel Systems
Support and maintain core hospitality applications such as Opera (PMS) Micros (POS) and Sun System (Accounting).
Cybersecurity & Compliance
Implement and monitor information security protocols data-protection policies staff training programs and disaster-recovery plans to ensure compliance and operational resilience.
Cross-Department Collaboration
Work closely with departments including Front Office Finance Housekeeping F&B and Sales & Marketing to understand business needs resolve system challenges and optimize workflows.
Audio-Visual Support
Support hotel AV requirements including meeting-room setups and collaborate with the AV Supervisor and Events Team to deliver seamless event experiences where guest satisfaction is central.
Asset & Inventory Lifecycle
Maintain software licenses update inventory records of all IT assets and provide quarterly status reports to the Head of Department.
Vendor Management
Serve as a secondary point of contact for external service providers vendors and hardware/software suppliers.
Qualifications :
معلومات إضافية :
Remote Work :
No
Employment Type :
Full-time
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