Job Description:
We are looking for a Talent Acquisition Specialist to join us remotely on a 5-month fixed-term contract, covering a maternity leave.
About CXG
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact.
Your role
As a Talent Acquisition Specialist, you will be part of CXG's Global People Team, reporting directly to the Chief People Officer. Throughout this maternity cover, you will lead end-to-end recruitment across CXG's offices worldwide, supporting our global growth by attracting and hiring the best talent. You will also oversee global mobility processes and contribute to People initiatives that enhance employee experience and operational effectiveness.
Your responsibilities
- Global Talent Acquisition
- Lead recruitment for CXG's offices across EMEA, Americas, and APAC regions, and remote hires
- Manage the full recruitment lifecycle including job postings, CV screening, HR interviews, assessments, interview coordination, and offer preparation
- Partner closely with hiring managers to understand role requirements and ensure an efficient, aligned recruitment process
- Use LinkedIn Recruiter and other sourcing tools to identify and engage top talent globally
- Conduct first-round interviews to assess competencies, experience, and cultural fit
- Enhance the overall candidate experience by ensuring clear communication and smooth process flow
- Support recruitment-related initiatives including employer branding, policy updates, and improvements to hiring tools and workflows
- ATS Migration
- Support the ATS migration project end-to-end, including data transfer, workflow setup, testing, and go-live
- Train hiring managers and internal users on the new system and provide ongoing support after launch
- Ensure data accuracy and continuity of live recruitment processes throughout the transition
- Coordinate with the vendor and internal stakeholders to resolve issues and keep the project on track
- Systems, Tools & Vendor Management
- Manage core People systems including Factorial, Workable, HR SharePoint, and other AI tools
- Coordinate with external vendors when required and provide feedback on system performance or tool suitability
- Global Mobility
- Lead global mobility processes, including geographical relocations and departmental/internal moves
- Meet with employees to understand their motivations, plans, and readiness for mobility, and provide guidance on available options
- Coordinate the full mobility cycle with HRBPs, managers, and employees to ensure smooth, compliant, and well-supported transitions
Requirements
- A bachelor's degree in Human Resources, Business Administration, Psychology, or a related field
- 4+ years of experience in Talent Acquisition within an international or fast-paced environment
- Strong experience managing end-to-end recruitment across multiple regions and levels
- Strong interviewing and assessment skills
- Experience with ATS platforms, assessment tools, and HR systems (e.g. Factorial and other AI recruitment tools)
- Ability to operate autonomously with high ownership, make informed decisions, and drive processes end-to-end without daily oversight
- Strong sense of prioritization and ability to handle simultaneous global searches under tight deadlines
- Excellent written communication and ability to craft clear, tactful messages for both candidates and internal stakeholders
- High attention to detail with flawless document accuracy (offers, job ads, summaries, interview notes)
- Strong process discipline: ability to track pipelines, follow structured workflows, and maintain updated documentation and dashboards
- Confidence to challenge and advise managers respectfully while maintaining a high level of partnership
- Comfort using data to track recruitment metrics, improve processes, and support decision-making
- Experience supporting international mobility processes, including a basic understanding of visa, relocation, and compliance considerations
- High cultural awareness and ability to adapt communication across regions and seniority levels
- Experience in consulting, luxury, customer experience, or multinational environments
- Availability to join on short notice for a 5-month contract
Strongly preferred
- Hands-on experience with ATS migration or implementation projects (e.g. data transfer, workflow setup, user training, and go-live support)
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