OVERVIEW / BASIC FUNCTION
The Talent & Culture Coordinator is responsible for providing comprehensive administrative, operational, and human resources support to the Talent & Culture department. This role ensures the efficient execution of Talent & Culture processes, supports the full employee lifecycle, and facilitates seamless communication across departments while delivering exceptional service to associates, candidates, and leaders.
The position requires a high level of discretion, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-driven environment. This position requires exercising independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Talent & Culture Coordination
- Serve as the first point of contact for associates, candidates, and visitors entering the Talent & Culture, ensuring a professional and welcoming experience.
- Maintain office organization, including filing systems, supply inventory, and administrative processes.
- Coordinate and distribute internal communications, including announcements, calendars, and associate-facing materials.
- Support the preparation and updating of signage, presentations, and communication boards in associate areas.
- Assist in maintaining cleanliness, organization, and presentation standards of administrative and Heart of House areas.
- Support the full employee lifecycle by assisting with onboarding, employment changes, and offboarding processes, ensuring all documentation is completed accurately and in a timely manner.
- Facilitate new hire onboarding, including completion of new hire documentation, I-9 employment eligibility verification (in compliance with federal and California law), and HRIS system entry.
- Maintain accurate, organized, and confidential employee records, including personnel files, employment eligibility documentation, benefits records, and background checks, ensuring proper handling, storage, and retention of information.
- Ensure all employee data and sensitive information are handled with the highest level of confidentiality and professionalism at all times.
- Assist with recruitment activities, including coordinating interviews, and conducting reference checks as assigned.
- Support benefits administration by assisting associates with enrollments, providing clear and timely guidance on benefits-related inquiries.
- Prepare and assist in processing Talent & Culture documentation such as Personnel Action Forms (PAFs), status changes, employment verifications, and performance review notifications, ensuring accuracy and completeness.
- Maintain accurate HRIS records and support data integrity by regularly auditing employee information, and employment records.
- Assist in maintaining accurate records related to employee timekeeping, wages, and employment changes, ensuring proper documentation and follow-through.
- Support compliance efforts by ensuring Talent & Culture processes, documentation, and practices align with company policies and employment standards, including equal employment opportunity and workplace conduct expectations.
- Assist in monitor and track completion of required trainings, certifications, and compliance-related activities, following up with departments as needed.
- Support associate relations by responding to inquiries in a timely, professional, and service-oriented manner, and escalating concerns appropriately.
- Assist with coordination of training sessions, employee engagement initiatives, recognition programs, and internal events.
- Prepare and maintain Talent & Culture reports, trackers, and dashboards, ensuring data is accurate, up to date, and readily available for leadership review.
- Maintain awareness of scheduling and workforce practices to support proper administrative tracking and coordination with departments.
- Ensure all Talent & Culture activities are conducted with attention to detail, consistency, and adherence to established procedures and standards.
- Support departmental and cross-functional projects as assigned by the Director of Talent & Culture.
- Assists and leads with Associate relations activities.
- Exercise independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.
- Other duties as assigned by the T&C Office
QUALIFICATIONS
Experience
2-4 years of administrative or coordinator-level experience, preferably in Human Resources, hospitality, or a related field.
Experience supporting Talent & Culture operations, recruitment, onboarding, or employee relations activities preferred.
Education
Bachelor's degree preferred.
Skills & Competencies
- Strong organizational, multitasking, and time management skills.
- Exceptional interpersonal and communication skills.
- High level of professionalism, discretion, and confidentiality.
- Ability to prioritize in a fast-paced, luxury service environment.
- Detail-oriented with strong follow-through.
- Strong problem-solving and critical-thinking skills.
- Ability to build positive relationships with associates at all levels of the organization.
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience with HRIS systems (ADP preferred).
- Typing proficiency (minimum 50-60 WPM preferred).
Language
- Spanish-speaking required and Fluency in English required;
KEY ATTRIBUTES
- Brand ambassador who embodies the company culture and values.
- Service-oriented mindset with strong emotional intelligence.
- Highly adaptable and proactive.
- Collaborative team player with a positive attitude.
- Demonstrates integrity and maintains strict confidentiality.
- Passionate about creating an exceptional associate experience.
- Independent Self-Starter.
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