Job Reference/ID: a6a28ccc-ec39-4df4-93f2-fc19706b8779
Job Description / Role:
As an Account Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and talabat.
Key Responsibilities:
- Manage critical partners with a high degree of complexity.
- Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
- Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
- Ongoing training and development for your team.
- Maintain granular reporting on team performance.
- Set clear expectations, provide guidance, and ensure the professional development of team members.
- Develop and implement account management strategies to maximize partner success and revenue.
- Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
- Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
- Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
- Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
- Prepare regular reports on team and account performance for senior management.
- Identify opportunities for process optimization and contribute to the development of best practices.
- Drive pipeline and attainment against team’s goals.
Experience Required:
- 5+ years of experience, ideally in sales, account management, or related experience.
Skills Required:
- Have a passion for sales
- You excel in a transactional deal cycle
- High level of ownership and dedication
- You show creative sales tactics to engage with prospects
- Experience using CRM (Salesforce) and Google Apps
Employment / Job Type: Full Time
Nationality: Any Nationality
About the Company:
Headquartered in Berlin, Delivery Hero operates in roughly 65 countries across four continents with more than 40,000 employees. It connects customers to local restaurants and shops, and runs around 800 Dmarts for quick commerce.
Company Industry: Food Delivery
Department / Functional Area: Sales & Business Development
Closing Date: Not mentioned
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