state bank of hyderabad, telangana, India Other Posted Today
Position: Team Lead - Collections Location: Hyderabad CTC: Up to ₹4.5 LPA Work Schedule: 6 Days Working (Day Shift) Joining: Immediate Joiners Only About the Role We are looking for a results-driven Team Lead - Collections to lead and manage a team of collection executives. The ideal candidate should have a strong collections background, excellent team management skills, and the ability to drive performance while ensuring compliance with organizational policies and collection processes. Key Responsibilities Lead, mentor, and manage a team of collection executives to achieve collection targets. Monitor daily team performance and ensure productivity goals are met. Conduct regular team huddles, coaching sessions, and performance reviews. Track and improve key collection metrics such as recovery rates, PTP conversions, and delinquency management. Handle escalations and support team members in resolving customer queries related to collections. Ensure adherence to company policies, compliance requirements, and process guidelines. Prepare and maintain daily, weekly, and monthly performance reports. Analyze collection trends and implement action plans for process improvement. Coordinate with internal stakeholders to resolve collection-related issues efficiently. Drive employee engagement and motivate the team to achieve business objectives. Required Qualifications & Skills Graduate in any discipline. Minimum 1-3 years of experience as a Team Leader in Collections, or significant experience in collections with team handling exposure. Strong understanding of collections processes, recovery strategies, and customer handling. Excellent leadership, coaching, and people management skills. Good analytical and problem-solving abilities. Proficiency in MS Excel and reporting. Strong communication and interpersonal skills. Preferred Candidate Profile Experience in Banking, Financial Services, NBFC, or BPO Collections. Proven track record of managing team performance and achieving collection targets. Ability to work in a fast-paced, target-driven environment. Immediate joiners will be highly preferred. What We Offer Salary up to ₹4.5 LPA Stable day shift operations Career growth opportunities Dynamic and supportive work environment Immediate onboarding for selected candidates Interested candidates with relevant collections and team handling experience who can join immediately are encouraged to apply. for more information reach out to HR - Neha mamidi.neha@
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