The Team Lead Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits performance insights coaching and continuous improvement initiatives. This role plays a key part in ensuring riders consistently meet talabats standards for safety professionalism compliance and customer experience while leveraging data technology and AI-powered tools to drive operational excellence.
Responsibilities :
- Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
- Conduct field audits to assess rider appearance behavior safety hygiene and equipment compliance.
- Investigate quality-related issues identify root causes and partner with Operations teams to implement corrective actions.
- Monitor analyze and report on rider quality KPIs trends and recurring defects to drive continuous improvement.
- Maintain audit records evidence logs and ensure timely resolution of quality cases within agreed SLAs.
- Collaborate with Training Engagement and Operations teams to deliver targeted coaching and quality improvement initiatives.
- Oversee Rider Quality Support staffs assets including uniforms rider gear and bike compliance standards.
- Develop dashboards reports and actionable insights to support data-driven decision-making.
- Utilize AI and automation tools to enhance reporting communications quality monitoring and process efficiency.
- Champion initiatives that improve rider experience customer satisfaction and overall operational performance.
Qualifications :
- Experience in logistics quality assurance rider operations or field operations.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience conducting audits investigations and performance improvement initiatives.
- Proficiency in Looker Google Sheets/Excel and reporting tools.
- Familiarity with AI-powered productivity tools and automation platforms is highly desirable.
- Strong communication stakeholder management and coaching skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- English is required; Arabic Urdu or Hindi is an advantage.
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
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