Team Leader - Concierge - Jumeirah Burj Al Arab

United Arab Emirates

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Job Description

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Burj Al Arab Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job: An exciting opportunity has arisen for a Team Leader to join the Concierge team in Jumeirah Burj Al Arab . The main duties and responsibilities of this role:

• Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.
• Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.
• Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.
• Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.
• Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.

About You: The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong concierge background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Arabic, Spanish, German, Russian, French, Italian).
• Strong knowledge of Microsoft Office products
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.

About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

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